Reliance Communications — PORT OUT Request rejected

Reliance — port out message

when i send messege for port out from my number [protected] . return message is not is your requesrt couldnot prosses please try after some time ..from last fivedays this message comming . I send message /Port [protected] and send to 1900.
my name rohit anand
[protected]

My number is [protected] (postpaid). I have 2 more numbers from Reliance in my family and there is no problem in service, but in my office I am facing network problem and I want to port out above mentioned number.I have initiated the process thrice and it is getting rejected constantly by Reliance by giving one or other reason. I am fed up because of such attitude from Reliance. I have never expected such cheap mentality. They are playing dirty games to hold back the customer. One thing Reliance should understand that if customer has decided to port out, he /she will whether using same number or new number. But by troubling the customer like this they will achieve only one thing and that is bad name. First I decided to port only 1 number, but now I will terminate all 3 numbers which is of Reliance and make sure that no one in my family or friend circle should ever think about using Reliance. Great job Reliance. You guys rocks ......

Thanks for looking into the problem. My issue is resolved now.

Please see trailing mail for my issue. Request submitted on 7th June. 8th got a message saying that "Your Port in Request for Mobile Number [protected] has been rejected by your service provider due to legal reasons - BSNL." Daily calls for 3 days before the customer care executive finally accepted a complaint, not against the delay in porting out (They are not allowed to take that complaint they say) but against knowing the reason for the request being rejected. Again daily calls till today finally they send me a message saying the the issue was solved. When I called up the customer care they told me that the request was rejected for contractual reasons. I am really tired of this game. The only reason for my being held hostage by the Reliance staff is my wanting to retain the number. I will cancel my connection as well as the one used by my wife. She does not face the same issues as I do as her office is in another location and we had decided that she would remain with reliance. Thanks to the service provided by Reliance we will be putting in our request for cancellation of our numbers this weekend.

Ramesh P Elaidam to Rcomnodaloffic., customercare, ramesh.elaidam
show details Jun 11 (3 days ago)
Hi,

Please note that on trying to port out of Reliance GSM to BSNL I have got the following message from the number +1901. On June 8, 2011.

"Your Port in Request for Mobile Number [protected] has been rejected by your service provider due to legal reasons - BSNL."

On trying the customer care number 198 to raise a complaint against this, they were not able to tell me the reason for not allowing me to port out, and I wanted to have a complaint against not being able to Port out. I was not allowed to raise a complaint by multiple people, I tried for three days. Finally I was able to raise a complaint not against the Port out request being denied but against knowing the reason for the port out (complaint #[protected].

Even though my bill was not due I have paid Rs. 350 against my bill (against an unbilled amount of around 200) as I did not want any issues with my Port out.

This delay in porting out is very frustrating and disappointing. It makes me think that my decision to Port out (which is due to lack of coverage at my office and my native village) is right due to other reasons also. For someone who has been with Reliance from the beginning this is an eye opener.

Please let me know what are the "Legal reasons". I am forced to write a mail as I do not have a complaint number that can be used for me to get my Port out done. Please note that I intend to use this mail as a reference for my complaint in case i have to escalate the issue further.

Regards,

Ramesh P Elaidam