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Reliance Communications - Miss guiding on http://myservices.relianceada.com

 
3 Reviews
User
  dkmahida on Jan 17, 2012
Dear Sir,

I did Recharge of Rs.25 from online recharge option give on http://myservices.relianceada.com/

Exact steps did to recharge listed below
- go to http://myservices.relianceada.com
- click on Instant Recharge
- new page will loaded and asking for mobile no and email address
(I Entered my mobile no 7304013438 and email id : dkmahida@gmail.com)
- press continue
- next page will ask for confirmation I clicked on confirm button
- next page will display three radio button
( Topup / Talktime Recharge, Special Tariff Plan, Packs)
- I click on Topup / Talktime Recharge
- It will ask for Enter the amount you wish to recharge with:( I Entered 20 and click on Continue)
- Then the page show list of recharge amount , Talk Time , Details etc....
- I choose Rs. 25 option and click on view details [ they shows below details

Vouchers(Rs.) Admin Fee (Rs.) Regular/Core Talktime (Rs.) Total Talktime (Rs.)
25 3 19.67 19.67
MRP (Rs.) 25
Admin Fee (Rs.) 3
Service Tax (Rs.) 2.33
Regular/Core Talktime (Rs.) 19.67
Addl/Promo Talktime (Rs.) 10 Night Local Minute Free
Total Talktime (Rs.) 19.67
Note Free Minute is valid for 5 days.
- I click buy now for Rs. 25 option and then pay the amount using online payment service


- And after payment I only received message of success full recharge with Rs. 0.01 (only one paisa )

- I did several E-mails (more than 5 times ) & calls to Reliance customer care regarding this Miss guiding behavior or there website but they are not accepting this. They blame me that I have to ask there customer care before recharge this recharge option is only for FRC. (though the page of recharge doesn't any keyword like FRC and not showing any information regarding FRC)


Please do needful

I have all the mail communicated to Rcom and screenshot of all the page when i did recharge

Thanks & Rgds,
Dharmendrasinh Mahida
07709955629 (Mah)
09979039854 (Guj)
07304013438 ( Ril - Mah)

Miss guiding on   http://myservices.relianceada.com

Complaint comments 2 Comments     Updated:
Resolve this Complaint  

Comments

D Mar 13, 2012 by
User
dkmahida  
 
Till Date I have not get any called regarding this matter.
N Mar 19, 2012 by
User
dkmahida  
 
Please Refer the attach image in first message...

Miss guiding on http://myservices.relianceada.com
Dear Sir,

I did Recharge of Rs.25 from online recharge option give on http://myservices.relianceada.com/

Exact steps did to recharge listed below
- go to http://myservices.relianceada.com
- click on Instant Recharge
- new page will loaded and asking for mobile no and email address
(I Entered my mobile no 7304013438 and email id : dkmahida@gmail.com)
- press continue
- next page will ask for confirmation I clicked on confirm button
- next page will display three radio button
( Topup / Talktime Recharge, Special Tariff Plan, Packs)
- I click on Topup / Talktime Recharge
- It will ask for Enter the amount you wish to recharge with:( I Entered 20 and click on Continue)
- Then the page show list of recharge amount, Talk Time, Details etc...
- I choose Rs. 25 option and click on view details [ they shows below details

Vouchers(Rs.) Admin Fee (Rs.) Regular/Core Talktime (Rs.) Total Talktime (Rs.)
25 3 19.67 19.67
MRP (Rs.) 25
Admin Fee (Rs.) 3
Service Tax (Rs.) 2.33
Regular/Core Talktime (Rs.) 19.67
Addl/Promo Talktime (Rs.) 10 Night Local Minute Free
Total Talktime (Rs.) 19.67
Note Free Minute is valid for 5 days.
- I click buy now for Rs. 25 option and then pay the amount using online payment service


- And after payment I only received message of success full recharge with Rs. 0.01 (only one paisa )

- I did several E-mails (more than 5 times ) & calls to Reliance customer care regarding this Miss guiding behavior or there website but they are not accepting this. They blame me that I have to ask there customer care before recharge this recharge option is only for FRC. (though the page of recharge doesn't any keyword like FRC and not showing any information regarding FRC)


Please do needful

I have all the mail communicated to Rcom and screenshot of all the page when i did recharge

Thanks & Rgds,
Dharmendrasinh Mahida
07709955629 (Mah)
09979039854 (Guj)
07304013438 ( Ril - Mah)

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    Reliance Communications - Miss guiding on http://myservices.relianceada.com