Reliance Communications — Service termination & Billing Issue | |||
Reliance 3g postpaid data card no-[protected] Compaint ID (18th Feb2013-Latest[protected] First Complain ID[protected] Third Complain ID[protected] Requested to please refer below mail as well . After discussion with Ms. Narendra Kaur on 18th Feb'2013 ( 1:15PM ) regarding my service termination and adjustment of bill with Zero usage since 10th Sep'12. I have visited Reliance Web World(New Market-Bhopal) on 18th Feb'13 & met Mr Mayank but according to him he will not do anything and he had not responded properly. Also he made me embarrassed in front of many peoples by making fun of mine. I am actually helpless and this is my final mail to your department or else i have step to consumer court for harassment and again and again fake bill generation once i had made my final payment and requested for service termination. Details of request:- On 28th Aug'12 i had made a request to reliance costumer department for disconnection of my services . (Request ID[protected].. And i have been told that once my final bill generated then you have to pay the final due . My services are terminated on 12th Sep'12 and my bill is generated (please see attachment) . I have made my final payment on 21st Sep'12(Please see attachment). Nxt month (Oct'12) no bill generated but very suprisngly in month of Nov'12 bill was generated and charge Rs299 for period of 24th oct'12-3th Nov'12(1 Week) I called customer care and requested the same why it had been charge once i had made my final payment and services are terminated and no usage is made as well. As per reliance customer care it was technical issue and it will be waiver and in future no issue will repeated also services will be disconneted permenantly. Again i have recived bill on 15th Dec'12 and charge Rs[protected] to [protected]. And then also i have call & mail to customer care regarding issue please see below mail . Now on jan'13 i have received again a bill of 163 & Feb 2013 also i had receive a bill of 371.84 & total amount due is 584(163+371+100late payment) I am not able to understand what is going on and again and again i have to mail and repeat the same process I cant understand why and how they are charging once i had made final payment and requested to disconnet permenantly . I am very mentally depressed and stress because of again and again followup with reliance customer care. I request you to please take action & Solve the issue with 100% satisfaction. I hope you will appreciate my concern & respond as soon as possible. Regards Ekansh Khanna Was this information helpful? | |||
3 Comments | |||
Comments
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
RELIANCE COMMUNICATION SERVICES — BILL PROBLEM
SIR,I WANT TO ATTENCTION IN MY FAVER, I AM RELIANCE USER IN SINCE 4 YEARS , MY MOBILE NO-[protected],
MANY DAYS BEFOR I AM CAMPLE FOR MY MOBILE TARIF PLAN HIGH IN RELIANCE COMMUNICATIONS SERICES,
ALL SERVICE PROVIDERS GIVE 1/2 PAISA PER SECOUND PALSE CALL CHARGES IN LOCAL & STD,(MTS ETC),
CAN YOU ABBLE TO GIVE ME
ONE CUSTEMBER CARE PERSION TELL ME OK,
I WILL GIVE YOU ,
PERSION NAME:- MR KOSIC ,
NO- [protected],HE WILL CALL ME,
WRITE NOW MY BILL IS HIGH ,
HE WILL NOT GIVE ANY DISCOUNT , ARGESMENT & NOT CHANGE MY PLAN,
KINDLY GIVE ATTENCTION ON MY LATTER,
YOUR FAITHFULLY
ANUJ KR SABOO
[protected],
RELATIONSHIP NO-[protected]