[Resolved] Reliance Communications — Cannot download bills and receipts from my services site | |||
Hi, I am a reliance wired broadband consumer. I came to know about the reliance myservices which I can use to view, pay bills and download receipts. I am not able to the details of my broadband connection after I registered with myservices. I was able to add my connection successfully to the myservices site. Whenever I logs in I am able to see the Broadband customer account number in the left side. But if I click My Billing -> Payment History to download the receipts, I am getting the error as "Please register a wireless postpaid product for this facility". If I click my broadband customer account number on the left side, I am getting the error as "The system could not process your request at this moment". I lodged a complaint (Complaint #:[protected] with the reliance customer service centre on 8-June-2011. Following this complaint a lady called me and I explained my issues to her. She promised me that all the issues will get resolved within hours. At 10 o'clock in the night another person called me and gave a new password for me to login. He told me that everything is resolved and I will be able to download my bills and receipts. When I logged in the next day I found that the issue was not resolved. When I called up the reliance customer care the person told me that they only reset the password and the ticket is now closed. That means they have not worked on my issue. Following this I put another complaint on 9-June-2011 (Complaint #:[protected], the customer service agent told me that the issue will be resolved in 48 hours and I would get a call back from Reliance team once this is resolved. I did not get the call back and issue was still unresolved hence I called them up again on 13-June-2011. This time the customer service agent told me that he escalated the issue to the concerned department and I would get a callback in hours. I did not get the call back and issue was still unresolved hence I called them up again today (15-June-2011). This time also the customer service agent is saying the same thing that the issue has been escalated again and I would receive a callback in hours. How can as a customer believe the words of the customer service agent? He dont have any other solutions to be given to me other than just saying that the issue has been escalated. Today the agent also told me that the backend engineer did not find any problems and they marked this complaint as work in progress. My understanding is that they will not work on the ticket unless the customer calls them up again again again again....... WHY ARE THESE SO CALLED INTERNET SERVICE PROVIDERS CHARGING HEFTY CHARGES AND PROVIDING NO SERVICE? Thanks Anoop Ravi [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
The Reliance Broadband service team called me yesterday (20-June-2011 17:30). He told as usual that the issue has been closed. I was outside at that moment. I asked him whether he can call my brother who was at home to verify and confirm whether the issue is closed. BUT HE TOLD ME HE DONT HAVE TIME.
I AM ASKING AGAIN AND AGAIN DO THEY HAVE TIME TO SPARE WITH THE CUSTOMER.
The surprising thing is that the issue STILL PERSISTS AND NOT YET RESOLVED.
They always calls me and gives me false information that issue is closed and without my confirmation they will DISCONNECT THE CALL. They will also CLOSE the issue without GETTING CUSTOMERS CONFIRMATION.
Please dont take reliance connection.
THEY WILL CHARGE MORE AND GIVE NO SERVICE. THEY ARE NOT INTERESTED IN GIVING SERVICE TO CUSTOMERS.
-- Anoop Ravi
[protected]
I AM ASKING AGAIN AND AGAIN DO THEY HAVE TIME TO SPARE WITH THE CUSTOMER.
The surprising thing is that the issue STILL PERSISTS AND NOT YET RESOLVED.
They always calls me and gives me false information that issue is closed and without my confirmation they will DISCONNECT THE CALL. They will also CLOSE the issue without GETTING CUSTOMERS CONFIRMATION.
Please dont take reliance connection.
THEY WILL CHARGE MORE AND GIVE NO SERVICE. THEY ARE NOT INTERESTED IN GIVING SERVICE TO CUSTOMERS.
-- Anoop Ravi
[protected]
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I told him that I need time to check and confirm whether my issue is really resolved or not. I asked him whether he can make a call to me after 30 minutes. That guy told me that HE CANNOT CALL ME AGAIN.
I am really sad by the comments from your service agent. Is this the way to treat a customer? This is not a free service and I am paying dearly for each byte I am downloading.
The interesting part was when I checked after reaching home, the issue still there. THE ISSUE WHICH I REPORTED on 9th June 2011 IS STILL NOT RESOLVED.
When I called the customer care again, the customer agent told me that the ticket #:[protected] has been closed
HOW CAN A TICKET BE CLOSED WITHOUT GETTING CONFIRMATION FROM THE CUSTOMER?
Thanks
Anoop Ravi
[protected]