Reliance Communications — unnecessary | |||
Hi,My prepaid mobile no. is [protected] (Adarsh)... I have another problem,and it happens again to me.last time before 20 days reliance deducted 30 Rs for jokes ,which i didn't subscribe. and now they deduced 150 Rs.They just message me that your balance below to 5 Rs.than i checked my balance,it was only 2 Rs left.My balance was 152 Rs before they deducted 150 Rs from my balance... I called to customer care (198) for complaint but they block my customer care service..That's why i brought a new Reliance SIM for call to him.i called to him and they told me that u used Internet for 23 minutes,that's why i deducted 150 Rs.for it...But i have free 6 GB data for 1GB*6 months in my number.that's why i have free internet service now.So i don't know why they deducted 150 Rs for internet uses from my balance....And at what the calculation they have to charges for internet data uses because 10 paise/10 kb is the charges to use internet by the all providers ( Maybe reliance is unique that's why they charged 50 Rs/1 MB for me )..because i just used 3-4 Mb data in these 23 minutes and i didn't downloading anything in between.... I didn't setisfied to Reliance customer care answer.... Reliance customer care is the worst customer care compare to other providers.... It's disgusting and shame for Reliance that they can't help and care his customers..... I hope you will help me in this matter because u help me in my last complaint (unnecessary service) and called me back... and i can get my 150 Rs back which was they deducted .....THANKS A LOT Was this information helpful? | |||
2 Comments | |||
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Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCom Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCom Care
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare