Reliance Communications — Waiver not given despite service disruption

Address:

Mumbai Suburban, Maharashtra

My subscriber id is:[protected].
I am a reliance customer for a very long time now, and I face a series of disconnection and many problems from their end. These problems re-occur almost every alternate month, and usually the connection is down for around a week, or sometimes more than that. I am tired of asking them for a permanent solution, but I don't think any of such solution is applied. However, every time the connection was down, I used to get a waiver for the same in the bill.

However, this time the connection was down consistently twice in the same month (April -13). For which I raised a request twice (Request no.[protected] &[protected]. Both these requests were rejected claiming that they recorded usage during that period.

For which, I sent a series of mails to the Reliance team ([protected]@relianceada.com). I have never received any response from them on this issue. Now I contacted the Appellate authority of Reliance, where I was told that they would forward the call to the Customer care representative who will give me my usage log for the April month. My call was transferred to Uzair Shaikh (Coustomer Service Association). He gave me the whole log of my usage for the April month, and I clearly saw there was no usage between 9th and 13th April & 19th and 23rd April. For which I asked Uzair to register another complaint regarding that (Request no.[protected].

I have not received any response from them since today (13-May-13). I called the customer care to know the status of my request. I talked to Swapnali, who told me that the request was rejected by the back end team saying they have recorded usage on my end for that period. However, I have a complete log of my usage for the April month, and i can clearly see there is not usage on my end for that period.

I am tired of registering complaints, writing emails and talking to customer care executives for hours, when I don't get any resolution to my request.

I am clear on my side on this issue, if I do not get the waiver, I would simply disconnect the service.

Tejas Shah
(Mob no. [protected])