[Resolved]  Reliance Communications — Worst customer care service

I'm a customer of your reliance 3G connection (subscriber number : [protected]) . I purchased a 3G dongle and sim card from Reliance web world (Vikas Marg, Delhi branch) in May, 2013. Since morning of 15th August, 2013, my internet connection is not working. I've contacted the customer care several times, everytime i was told that some network repair work is going on near my area, but after waiting for it to work and continuous calls i made to customer care , two days later i was told that my dongle or sim-card may have to be replaced and i have to visit Reliance web world to get it done. The registered complaint number is "[protected]". Then on 21st August, 2013, i went to Reliance web world (Vikas Marg branch), they told me sim-card is not working and it has to be replaced. But the server is down in their branch (which happens very frequently in that branch as according to my previous experience), so i'll have to visit reliance mobile store in Radhu Palace near v3s Mall, Nirman Vihar. When i went there, the representative (very rudely) told me that she couldn't fetch the details due to some technical issue and moreover there are no stock of sim cards available anywhere. I'm frustrated with visiting your stores again and again. I just want to get this connection disconnected. I've already asked for its disconnection (Reference ID:[protected] but no action is taken till now. And, my internet is not working from 15th Aug, 2013 but the bill is generated till 17th Aug,2013. And the customer care executive told me that i'll have to pay the entire bill plus some more amount for the days that reliance takes to process my request. When your internet service is not available , why would I pay more amount. I'll just pay the bill till the date your service is available for use (i.e. 14th Aug, 2013) . But your executive (Jyoti) denied the same. I'll submit the complaint to consumer court if i'll be forced by any means to pay any extra amount. P.S: I've attached the screenshot of the calls that i made to your customer care for more than i week