[Resolved]  Reliance Communications — wrong commitment

Reliance Mobile — wrong commitment

I apply for a connection through a excutive person of reliance. The person commits to provide the choice no. with prepaid connections. He insists me to please kept this no. as postpaid for one month after that it will be converted into lifetime prepaid without any extra cost but after one month the excutive dont respond to our call and we have paid three months bill without any use of this no. We also talk to customer care to terminate this no. bcoz of wrong commitment but still reliance communication dont respond to the complain. So please kindly help in this regard.

The mobile no. is [protected]
It is in the name of Sri Ambica Enterprises, 288-Kalbadevi Road, 3rd Floor, Near to Adharsh Hotel Mumbai-400 002 Mah.

PSPL pvt ltd — Reliance GSM connection

Hi,

My name is Ranjan kumar ([protected]), recently i have taken Reliance GSM service by Reliance, they have given me Reliance GSM blank SIM card and charged 450 rupee for the same and told me your service and desired number will activiate within 3 days, 5 days is going on and no response to till date.

I tired to call Reliace DSA center, but no response.

I hope this queries will actioned...

I had applied for 15 new landline OR 1 broadband connection through RELIANCE COMMUNICATION.I had applied for a new connection on 27th April, 2010 when their agent MR. AMBUJ came to my office to collect the forms and money(Rs.3000). I was promised a deadline of 4 days. Today its 6th May, 2010 and still when inquiring about the connection in their agent Ambuj no they say it will be installed tomorrow. have been getting this response for the past 4 days now that it will be installed tomorrow. Their contact nos. are [protected].On today i had visit his office ambuj wont picked up my call or his team leader Mr MUKESH also not pick my call.Mr Rakesh soni who had incharge of this team he confirm me it will be istalled on coming monday but he is not sure about that it will be installed on monday or not.If its a fraud company then I would like to take action against them. Please do confirm that they are fraud and update me with the process of registering against them a fraud complaint so that they cannot dupe anymore of people. Their address - Reliance communication Ltd , 74A, 1st Floor, okhla phase 2, New Delhi
my contact no. [protected].

I HAD APPLIED 15 LANDLINE OR 1 BROADBAND CONECTION FROM RELIANCE ON 25/4/2010.OR TODAY IS 18/5/2010.EVERYDAY RELIANCE PEOPLE MAKING ME FOOL.MR. KAPIL GANGWANI HIS NO. IS [protected] OR MR RAKESH SONI [protected] THOSE ARE HANDLING THAT SALES TEAM THEY ARE THE NO. CHEATER IN THIS COMPANY.EVERYDAY THEY ARE MAKING ME FOOL.EVERYDAY MR KAPIL GANGWANI TOND ME ON PHONE SIR I WILL UPDATE U WITH IN 10 MINUTES..BUT HE TOLD ME ONLY SIR I WILL INSTALL UR LINE TODAY EVENING OR TOMORROW MORNING.
SIR PLZ HELP ME

ALFA MARKETING
[protected]

HI
MY COMPANY NAME IS ALFA MARKETING.I HAD APPLIED 15 LANDLINE OR 1 BROADBAND CONNECTION FROM RELIANCE COMMUNICATION LIMITED ON 25/04/2010.AND TODAY IS 20/5/2010.STILL ONLY 7 CONNECTION INSTALL IN MY OFFICE.WHEN RELIANCE PEOPLE MR. AMBUJ IN MY OFFICE ON 25/4/2010 HE TOLD ME SIR I WILL INSTALL UR LINE WITH IN 2-3 DAYS.ON 3/5/2010 I WAS CALL ON HIS NUMBER HE TOLD ME SIR IT WILL BE INSTALL NEXT 3 DAYS.I HAVE ALLREADY SPOKEN MR. AMBUJ SENIOR PEOPLE MR MUKESH WHICH NO. IS [protected],MR KAPIL GANGWANI WHICH NO. IS [protected], MR RAKESH SONI WHICH NO. IS [protected].EVERYDAY THEY ARE MAKING ME FOOL THEY ARE REALLY CHEATER IN THES COMPANY.ON 7/5/2010 I HAD PERSONALY VISIT IN RELIANCE OFFICE WHICH OFFICE ADDRESS IS RELIANCE COMMUNICATION LIMITED A-74 2ND FLOOR OKHLA INDUSTRIAL AREA PHASE -2 NEW DELHI 110020.I HAD PERSONALLY MEET WITH MR RAKESH SONI THAN HE TOLD ME SIR I WILL INSTALL UR LINE ON COMONG MONDAY 10/5/2010,TODAY IS 20/5/2010 I HAVE RECIEVED ONLY 7 LINE.I HAD ALLREADY SPOKEN MR JYOTI KAUR WHICH NO IS [protected] ON 16/5/2010 OR 17/5//2010 THAN HE TOLD ME SIR I WILL CALL U THIS STATUS.TODAY IS 20/5/2010 I HAVE NEVER GOT CALL FROM HIS SIDE.U KNOW WAT MR JYOTI KAUR DESIGNATION IS SALES HEAD IN DELHI NCR ZONE.THAT KIND OF PERSON IS NOT COMPLETE HIS COMMITMENT.THAN WAT ABOUT JUNIOR LABLE PERSON.
SIR PLZ HELP ME
PLZ I REALLY NEED UR SUGGETON


FROM
ALFA MARKETING
[protected]

Reliance Communication — wrong commitment or line not installed

HI
MY COMPANY NAME IS ALFA MARKETING.I HAD APPLIED 15 LANDLINE OR 1 BROADBAND CONNECTION FROM RELIANCE COMMUNICATION LIMITED ON 25/04/2010.AND TODAY IS 02/6/2010.STILL ONLY 9 CONNECTION INSTALLED IN MY OFFICE.WHEN RELIANCE PEOPLE MR. AMBUJ CAME IN MY OFFICE ON 23/4/2010 HE TOLD ME SIR I WILL INSTALL UR LINE WITH IN 2-3 DAYS.ON 3/5/2010 I WAS CALL ON HIS NUMBER HE TOLD ME SIR IT WILL BE INSTALL YOUR LINE NEXT 3 DAYS.I HAD ALLREADY SPOKEN MR. AMBUJ SENIOR PEOPLE MR MUKESH WHICH NO. IS [protected],MR KAPIL GANGWANI WHICH NO. IS [protected], MR RAKESH SONI WHICH NO. IS [protected].EVERYDAY THEY ARE MAKING ME FOOL THEY ARE REALLY CHEATER IN THES COMPANY.ON 7/5/2010 I HAD PERSONALY VISIT IN RELIANCE OFFICE WHICH OFFICE ADDRESS IS RELIANCE COMMUNICATION LIMITED A-74 2ND FLOOR OKHLA INDUSTRIAL AREA PHASE -2 NEW DELHI 110020.I HAD PERSONALLY MEET WITH MR RAKESH SONI THAN HE TOLD ME SIR I WILL INSTALL UR LINE ON COMONG MONDAY 10/5/2010,TODAY IS 02/6/2010 I HAVE RECIEVED ONLY 9 LINE.I HAD ALLREADY SPOKEN MR JYOTI KAUR WHICH NO IS [protected] ON 16/5/2010 OR 17/5//2010 THAN HE TOLD ME SIR I WILL CALL U WHEN I WILL CHECK YOUR LINE STATUS.TODAY IS 02/6/2010 I HAD NEVER GOT A CALL FROM HIS SIDE.U KNOW WAT MR JYOTI KAUR DESIGNATION IS SALES HEAD IN DELHI NCR ZONE.THAT KIND OF PERSON IS NOT COMPLETE HIS COMMITMENT.THAN WAT ABOUT JUNIOR LABLE PERSON.& I WANT TO TELL U 1 MORE THING MR. KAPIL GANGWANI ALLREADY GAVE ME IN WRITING I WILL INSTALL UR LINE IN 2 DAYS ON 22/5/10.

SIR PLZ HELP ME
PLZ I REALLY NEED UR SUGGETON


FROM
ALFA MARKETING
[protected]

Hi I am rinku yadav and my relince no is [protected].I got a call from a relince service provider address is E1/48, ground flore, SEC 7, Rohini new delhi on 08/09/2011 from no [protected] and contact person name is Amit,he told me about very good offer of relince if I chage my prepaid no to postpaid no which include 199 RS rent Per month RIM to RIM local and std calls free,15000 sms,400 min to any network local and std,3GB Internet on 3G,can call rate is 30 paisa p/m.after changed my no prepaund to postpaid I was asking about my plan than they told me I have to acctivate all this thing to my self by calling customer care.They also told me all these things already free for my no just I have to activate.But If i see my first bill of Rs 3300 am shoked.none of facility give by the compony.I have tryed many no of this co [protected], [protected] (Rohit) but no one responce.Please help me. Now my no outgoing and incoming call are restricted.My contact no is [protected] and mail Id is [protected]@gmail.com

Hi,

I had received a call from [protected], to take a post paid connection inwhich they proposed to give me some terrif plan which was good for me.

They arranged a filed guy ([protected]) to collect my document and same was submitted by me to get connection soon. These guys committed me to activate the number till 23rd evening however it could not be activated till now.

When i called for followup of my issue, no one was responding me.

After so many follow up, I received a call from [protected]. Some (Sharma) was on line and was using very offensive language.

I felt very strange that Reliance have such employees who do not know about customer service.

Apart from it, how can these guys use non comercial number for there customer service operation. As per Trai guideline no one can use personal number for comercial use however reliance is doing it without any hesitation.

Thanks

Anil Pandey
[protected]

I am customer of Reliance Broadband since one year no-[protected]...problem starts when billing cycle was changed in the month of Feb...i was not informed and my connection got barred after that I lost my card and I informed to customer care even...next month bill was even generated where I used around 300mb only and dey charged me for full months,after that,I received a letter from Reliance Letter no.3564/Rashmeet,I spoke to Ms.Teena on mobile no-[protected] and [protected] were she told me that she's talking on behalf on him,she convinced me to make the payment of Rs.900 and Remaining will be waived off and ur account will be cleared.I make the payment on her assurance about the waiver and she provided me with request no-SRQ[protected],she told me that ur balance will be cleared off...after 2 day, i called her again and she is not picking up the call now..Den I spoke to customer care about it to Mr.Paresh Sharma Interaction id-[protected]....he noted all my issues and told me to wait for sum time that commitment will be done......Now I am helpless, I am been make as a defaulter by this kinda harassment....Plz I duly request as an Combatant member of Indian Air Force to help me in this stupidity been done to customers

"Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare"

sir,

This ravibhushan from Delhi and my mobile number is [protected].

It’s very bad to say about the customer service and reliance store / web world. my CDMA sim have deactivated on 18 august 2012 without issue GSM postpaid sim and i went to preet vihar and jagatpuri reliance store 21 august 2012 along with photo and ID to issue GSM post paid sim as customer care told me.
I have spoke to customer care people of reliance store but those people way of talking is very rudy (rude). and told me to talk to costumer care again which not help any more.

i am really tired up you services please help me.

Thank you,
ravi bhushan kumar
Mob. No. [protected]

"Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare
"

Hi
this ankit from gurgaon and my mobile number is [protected].

It’s very bad to say about the customer service of Reliance Infocome for my new connections. I'm a idea CDMA user .
I have requested for  change network idea to reliance .
I  had already given all documents and 250/- Rs. to your executive on 11.01.13
Previous upc no. is expired so I generated new upc no. and this is ID478268 .
I am trying to call or contact with BKS RETAIL PVT. LTD. Authorized DSA of reliance, Add 203, Plot no. 3, palam Kunj, sector-7 Dwarka, new delhi-110075.
but when i called for followup of my issue, no one was responding me.
I have spoke to customer care people but those people way of talking is not good.
I hope some consideration from Reliance Company over this so looking for your positive response, because my upc no. will be expire on 24.02.13 .

I felt very strange that Reliance have such employees who do not know about customer service.

Dear Ankit,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

My Name is Nipul Vanani, I was using service o[censored]ninor but one day I received a call from relince that if I convert my service in to Relince Post Paid, I will get following benefits in Rs. 199 per month plan.
600 local minutes, Reliance to Reliance Free Local Calling, 400 msg.

But now I recived my post paid connection bill amounting rs. 448 which include charges for Local Relince to Reliance Calls.

For this complaint, i called 198 for 7 times but each time i recived recorded msg " our all executive are busy, it will take more than 5 miutes" and after that, even after waiting for more than 30 minutes, my call didnt answered. So i also called to appellate authority but the same things happen, each time i called appellate authority, even after choosing hindi language, i complae to talk in a english or tamil langangue in which i am not good.