Reliance Data Card — Charged for the free GSM connection (given along with Data Card) without the SIM not working

Address:

Coimbatore, Tamil Nadu

Dear Sirs,

I had taken a Reliance Broadband Data Card Connection, with which came a free GSM connection which was charged 199 per month free usage. From the day I got April 16th 2011, I have never used it due to various problems. The vendor then took my sim back without reimbursing the money debited. I refused to pay my data card usage bill as I don't have hold on the GSM connection. They cut my data card connection but without me using the Data Card I was charged. Then after a gap of 3mnths I paid the full amount including the penalty and resumed the same. A new GSM connection was given which worked hardly for 2 weeks and the same problem continued. Inspite of constant tiff with Reliance office my nearest vendor at Kuniamuthur, Coimbatore. I went personally to their office and requested them to disconnect my GSM, as I work online wanted to retain my Data Card Connection, they failed to do so. I was pestered by Reliance Customer Service Staff wanting to know the reason for disconnection. I really got tired, irritated and disturbed with their attitude and poor customer service. But my connection was not terminated and was charged. Then I am now refusing to pay them my Data Card usage bill as they are not ready to reimburse the amount taken from me on the GSM connection. For the past 3 mnths I have been harassed by the local collection staff. Over telephone and barging into my house without informing me. So now I am very upset on this conduct of the staff working for Reliance. I have been very decent with them from my part though they look like thugs who walked into my home.This is not done. Has RELIANCE gone to the extent of "gundaaism"!!!

I am not a criminal. I want justice. Now they have threatened to file a case against me for non payment of Bill. Again threatened by SMS and telephone calls. Kindly look into this case as I am not the only customer facing such problem. The Customers succumb to this pressure and pay the bill. I will fight for this cause. I have not claimed I will not pay. I am only arguing to reimburse my money, on that event I will immediately settle my bill. Justice is all I seek...
Thanks in advance...
Details of my Data Card.
Data Card No. [protected]