[Resolved]  Reliance Data Card — Improper service

Address:

Surat, Gujarat

Dear sir,
My self Yogesh Singhal live in Surat ,Gujarat, i have a Reliance net-connect data card no.[protected] with postpaid connection.I paid
first bill of amount of rs. 118/-. on 24th JAN 2013.
On 19th FEB 2013 i gave a request at RWORLD office at shalaka building parle point for change service postpaid to pre-paid and pay outstanding amount of Rs. 850/-.on same date.I was told that service will be changed with in one week.After one week i contact to customer care for same they replied me that no request is given for same no. ,and please contact again RWORLD office.As
i am a serviceman so its not possible to go there daily for me.Now again on 13th MAR 2013 i received a bill of amount of rs. 842/-..I got call from Reliance 2-3 times and i also contact customer care many times but they are asking me to pay amount of rs.842/-. Now can you please tell me why should i pay this amount as i have given request for service change before one month and i have cleared all outstanding balance and i am not using data card for a minute. If RWORLD executive can not give services properly to customer then why customer will
pay for this.
Now yesterday also i got a call from reliance for paying this month bill i said ,i am not going to pay any single rupee and i want my data card service as pre-paid without paying any charge.
I just want to introduce about RWOLRD executive's service how they behave with a customer whenever i go there one lady executive is there and she always will be busy on phone with someone if not on phone on centre also i saw her with someone just gossiping if i asked for any query or request then she reply its not possible you have to contact to this and you have to come again....etc. is this a proper way to communicate with customer.
I request you to take this matter seriously and do needful.i am waiting for your kind reply and action on this.


Regards,
yogesh singhal
[protected]