[Resolved]  Reliance Digital — Changed laptop part

Address:

Andhra Pradesh

Hi,
I have given a HP Compaq laptop Model number CQ45-205AU, for repairing in Reliance Digital Inorbit Mall as the laptop was not getting charged. The cause of the product malfunctioning was diagnosed by the technician when deposited on May 3, 2011 and was found to have problem with the charging jack.
On Thursday the 5th of May, received a call from Mr. Sai who took the laptop for repair, and was communicated an amount of Rs.3500 for the repair. Bargained to Rs 3000 and was agreed by him.
On Friday the 6th of May morning, called him and asked him not to repair it as he said there is a problem with the mother board so asked him to return the laptop. He said the laptop would be returned on the 9th of May. The laptop was not returned on the 9th. Instead received a message from Sai in the evening, that he has sent someone to get a part for the laptop and it would be ready by the 10th of May.
Immediately called him up and wanted to know why the laptop is getting repaired despite of asking him to return it. He replied, the laptop has already been repaired and the mother board has also been replaced. Informed him that cannot afford to pay Rs 3000 as it could be repaired from outside at just Rs 1500. Sai agreed on it and promised to hand over the laptop in working condition on the May 10th for Rs 1500. When went to collect the laptop, it wasn’t repaired. And was told that it was repaired but since we did not agree to pay Rs 3000, they have replaced the new mother board with the old one.
I am lodging a complaint against Sai, for having replaced the mother board of my laptop without my conscience and also for making false promises. He too, misbehaved with me on phone when called him to get things clarified.