[Resolved]  Reliance Digital / Apple I Mac 27'' — Replacement shipping

Address:

Bangalore, Karnataka

I bought an Apple i mac from reliance digital keeping this fact in my mind that I am buying an apple product which I trust the most in terms of performance and services. Retailer could be any one but as i had been the regular customer of reliance digital so keeping "TRUST" and "NEAR BY" factors in my mind I bought it from Reliance Digital Store: Phoenix Mall Bangalore. I had to gift it to someone so i took it to Mumbai because my family members stay there. It didn't start at all, device was dead which was a kind of shock for me but still i thought it will be easy for me to get it replaced anywhere in INDIA according to APPLE's policy(which gives you service all over the world). I talked to the apple customer care they said they cant help it as i bought it from reliance digital so i will have to take it to Bangalore only and get it replaced there(earlier they were not doing the replacement also, I managed to get it approved from Apple). I went to apple store for getting the information and DOA(Date on Arrival), initially they said no to everything and didn't come with solution for which i again had to talk to higher authorities and get it done. Finally all was set for the replacement but the reliance digital came into the picture and according to their policy product has to be replaced at the center from where you bought it which contradicts apple's policy completely. Device is too heavy to be carried from one place to another place(weighs more than 14 kg) so it is not possible for me to take it from Mumbai to Bangalore on my own risk, it gives me three type of loss:
a. Mental pressure b. Time Waste c. Money waste
If device gets damaged then i will have to bear the complete loss and company(neither apple nor reliance) will not be responsible for it which is again extremely risky for me. I told them my concern then they said the same thing that even they have the same risk in shipping it to MUMBAI where i want the replacement to be done that is why they are giving us the potion of getting it changed here in Bangalore. Device's price is Rs.85000 approx. which is a huge economic loss for me. I want the the device to be replaced in MUMBAI itself as per apple's policy as I am an apple customer not the reliance digital's. Moreover it had to be replaced in 14 days from the date of purchase for which to get over only 3 days are left and all the conversation with apple and reliance is keeping me on the marginal lines that can again make me loose my Rs 85,000. I have been following them up from 31 July and on 31 itself i opened it and found that its not working. I went to Reliance digital because of Apple Product, I didn't buy apple product because it was present in Reliance Digital Store.

Pleassssssssssseeeeeeeeeeee help me out...i havebeen suffering a lot.

Swati Kahsyap
Kindly contact me at [protected]