[Resolved] Reliance Digital — Complaint against Reliance Digital (Inorbit,Hyderabad) | |||
Complaint against Reliance Digital (Inorbit,Hyderabad) Product purchased - Kenwood Food Processor Date of Purchase - 3/3/2012 Bill no - [protected] Date of product not working and complaining to Reliance Digital - 27/5/2012. Customer service person on call(srinath) promised to look into the matter and follow it up with Kenwood. He said reliance will be lodging a complaint with Kenwood and someone from Kenwood would follow it up. We repeated called the store(no calls from their side)and their repeated answer was that the person from kenwood will come any time that day. On 1st June , they kept us waiting from 3pm -5pm on the pretext that someone will come to see the product but no one showed up. On 2nd June the CRM manager of the store Named Hairtha talks rudely to us saying Reliance Digital is not responsible to provide service for Kenwood products and/or deal with those who provide service for Kenwood products. They did not even provide us a complaint number. We also went to the store where again it was like being insulted talking to the person srikanth at the customer service desk. He had no intention of helping us. So that is how Reliance digital washed off its hand after selling a product to us which got unusable in 3 months. If anyone can suggest me the actions I can take(if any) legally, I will be grateful. Person's responsible CRM Manager - Haritha (store location - Inorbit Mall, Hyderabad) CSD agent - Srinath Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Dear Sir,
We are glad to know that your grievance has been addressed and hope that you are satisfied with our services.
We hope to see you soon at our store again.
Warm Regards,
Reliance Digital
We are glad to know that your grievance has been addressed and hope that you are satisfied with our services.
We hope to see you soon at our store again.
Warm Regards,
Reliance Digital
Hi,
The complaint was addressed and the product has been changed. Ms. Bhawna Upraity from Reliance Digital was the only person who managed our problem so well that we appreciate her help. Issue is closed from our side.
Thanks
Shovan Kumar Kundu
The complaint was addressed and the product has been changed. Ms. Bhawna Upraity from Reliance Digital was the only person who managed our problem so well that we appreciate her help. Issue is closed from our side.
Thanks
Shovan Kumar Kundu
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We are sorry for the inconvenience caused. We would like to connect with you so as to resolve your grievance. Kindly share your contact details with us at this link - http://www.facebook.com/reliancedigital/app_[protected].
We will get in touch with you as soon as we have your contact details.
Warm Regards,
Reliance Digital