Reliance Digital — Staff Behaviour | |||
Mohit, I am very sorry to inform you that I have come across the most horrifying customer service and after sales support. At the time of purchasing the product they offer you the world but your are left high and dry once you have purchased the product. On Oct 10 I have purchase Blackberry phone, Model No: 8520 Curve, from Reliance Digital store, Shipra Mall, Indirapuram, with a promotional offer of India Today Magazines for 2 years. Till date, nothing have happened about the promo offer. I specifically mentioned the pathetic service because to take an update for this I yesterday went to Reliance Digital store around 8:15 pm. Here I met with Mr. Vivek Singh, before I say anything to him, his question was Mam, Do you have the bill along with you ? I told him that rite now I am not carrying the bill but I can give you the mobile no & the product serial number so that you can check the exact date when I bought the product. He told me "Sorry Mam, whenever you have bill with you I can listen to you, otherwise not. Samething he repeated in front of almost 15 customers who are there to buy/ planning to buy something from there". He even not bothered to listen my request why I am there. Now today again in evening I am going to visit the Reliance Digital store with the bill which customer should carry so that customer can put his request in front of the concerned person because Reliance Digital is the one who in the age of technology require customer to carry everything at his end. It will be highly appreciated from all existing customer's point of view you to be there. So that you have a look on the yesterday's footage & can decide whether the customers really deserve this type of service from Reliance. Looking for a prompt action from your end on this. Regards, Paridhi Saxena Was this information helpful? | |||
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3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
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I don't want my identity to be revealed, But i have some thing to discuss.
i have worked for Reliance Digital for one and half year later even i joined some other company still i had shown some efforts to get customers for purchase as i have soft corner towards RDRL. But two Days back i had been to 4598 store and wanted to buy a mobil phone for a friend and i got the communication from SA of telecom department over a tele communication that i would get 3 % discount but when i been to the store, Head cashier said no discount will be given. so just wanted to say if this kind of behavior will be there of your staff then its better replace them with a new staff or else your sales will be gone for a toss. And am great full that i got better discount and better offer in Croma ya and i guess i got a better place to refer my friends to purchase IT, HA, CE and TELECOM products.