Reliance Digital, Hyderabad

Reliance Digital, Hyderabad — Poor Service

S sachin_batra from Hyderabad, Telangana

I had bad experience at Reliance digital on multiple occasions. Infact, they seem to do everything that they claims you will not have to worry about. I bought, a Split A/C from Reliance Digital in Banjara Hills, - It was installed the very next day and started leaking in few hours - It took us 2-3 weeks to get the A?C mechanic home. So if Reliance says that they will take care of any services needs, just be careful for in my case they simply washed hands - In peak summer, I was without A/C for 3 weeks and no one from Reliance even bothered to call to find out how are things, was the installation done or not. - I bought the A/C, under a offer where I was suppose to be re-imbursed my electricity bill, based on the scratch card. First time I asked them, they said..you need to get next month bill - Next time when I went, they told me to get a bill which has address on it. Unfortunately my bill does not contain address, as the property is still in the name of the builder, and Reliance guys wants to me get a bill with address. Was this information helpful? No (0) Yes (0)

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Comments

viswanath

from Mumbai, Maharashtra

I rang up reliance digital at 3.51 pm on 2.3.2010 to find out their exact address. Although I live closeby, I wanted to find out the truth from the spate of complaints appearing on web. Instead of giving me the exact location, the lady is putting all sorts of irrelevant questions and ultimately she did not give me the correct location. I think complaints against this stores appear to be genuine.

PANKAJ KARNANI

from Mumbai, Maharashtra

I have very bad experience with reliance, i have purchased the microwave oven from reliance digital, secunderabad. sales men given the promise that their technician come on next day and give the demo on the same. no body has come to my place and even while checking the microwave i have founded that oven body is not in proper manner. i have called the store they promise me that some body with call me by 11 am and will come to my place and rectify the problem but no body is came to my house.

Reliance sale person made so many promises while selling the product, and he is even forcing me to take additional warranty on the proct by paying money thanks got i have atleast save my that money

debo.rc

from Mumbai, Maharashtra

We bought Split AC from Reliance Digital, Amsri Faust, Secunderabad on 14th April 2010. As per the promise it was installed on 15th April 2010. After a week the was no cooling from the AC. On 27th April 2010 we went to Reliance Digital showroom and made our complain to Jyothi. She told us technician would be coming next day morning but till afternoon there was no sign of any technician so we called the showroom and spoke to Prashanth and he send the technician on 28th April 2010 at evening. The technician checked and told us that the technicain who had installed the AC did not install the gas thing which resulted in leaking the gas and hence AC stopped cooling. He assured that he would come today i.e 29th April 2010 at 10:00am - 11:00am. Till afternoon nobody came so we again called Reliance Digital showroom to check and this time we spoke to Ravi. Ravi assured us that technician would come before 5:00pm and he would call 1 hour before coming. Till now nobody has called or nobody came so we again called and after checking Ravi said technican would come by 6:30p.m today.
Reliance sales persons make so many promises about after sales service and here we are facing so much problems. They are not following up at all. It has become our job to follow up even after making complaints.
We went to Reliance Digital because of its brand name and here we are getting harrassed.
We have a 3 month old baby at home and we stay in 7th floor..and there is just one more floor over us. It is so hot here in Secunderabad and we are suffering in this heat even after buying AC.