[Resolved]  Reliance Digital, Patamata, Vijayawada — neither purchased product nor money back

Address:

Krishna, Andhra Pradesh

I have purchased a whirlpool white magic 123/650D 6.5kg washing machine from Reliance Digital Patamata Vijayawada on[protected]. They have collected the amount Rs 12790/- along with bajaj rice cooker at Rs200/-and promised to deliver the same next day at my house and send installation team the next day.
Next evening they telephoned that the piece selected by us is having defects and wanted us to come select a new piece of different model as that model is obsolete and withdrawn by the company. After an hour they again telephoned to inform that they are able to locate the problem and got it repaired and we need not come for selection of a new piece. I told them that I do not want a repaired piece and not to send it.
Next day I went and they showed another piece of 123/650H BLK white magic and told that the rate is Rs 14790/- ie) Rs 2200 more than the price I paid. I refused to pay and finally accepted to pay Rs1000/- more. They refused and insisted on payment of Rs 14790/-, gave me credit note for the amount I paid with advise that they can give any item which is more priced than the price I paid for the previous machine.
I refused and wanted then to return my money as they have not delivered for which they claim that their rules do not permit. I feel that they tricked me in parting with Rs12790/- and now started insisting on payment of higher amount.
Thus they have impounded my money for no fault of mine and blackmailing me to pay more and take that or other item.
I just want my money back.
G.V.Krishnarao