[Resolved]  Reliance Fresh — Bad quality product and poor Customer care service

Myself Sandeep Kansal, a resident of Mahipur...... I generally used to purchase all consumable items from Big stores like Big Applie , Mega martetc and as in month of Jan,2008 ..a retail outlet start worknig in mahipalpur from Reliance and i had a very good impression of Name and fame of relaince and blindly i visited that store on 26th february 2008 and purchase some goods from there that include 10 Kg pack of Wheat flour packed with name "Ram Bhog ATTA" and whn next day we tried ...itstaste was so bad and even it started creating Throat problem but i thought that it may be due to some other reason butnext day also same problem was there and ecen my cook also realised that some mixing is there in the Flour and it is not upto standard quality .....
When we took over that flour back to relaince store .... first response we got was that it is not due to Flour qualitty as it is a standard quality product...but when we asked to keep that as sample ansd to make a Lab testing of that and even we dont want refund or replacement in regard of that .... then person who was there on the counter guided me to carry it back as they cannt keep it with them and can not do anything.

When me and my friend asked bout the Complaint form then scenarion was somewht like this:-

1) No customer complaint Form was available at the store.
2) In name of customer Feedback register,they have a simple register having no book number, no serial number etc mean if somebody want to remove that page no one can track that there was any page also. I am sure that no one reads that feedback form.more over it has to handed back over to the same supervisor with no assurance that same would be reported.
On insisting a lot when that person manage a telephony conversation with Mr. Manish Jain(F.D.M.)... and i told whole scenarion to him then Mr. Jain – (FDM/Area Manger) for the store was shameless and rude and guided to me register the complaint on reliance portal with help of desk boy but no registration number they can provide for that. He agreed that it is common with all Reliance Fresh stores across and is part of company Policy and he is helpless in this.

When i asked that some confirmation of the complaint must have to be there.....he replied very rude that its a big company like reliance that can never deal in paper work .....

I WANT TO ASK ..THAT IN INDIA MOST OF THE CUSTOMERS IN RELIANCE FRESH STORES WILL BE FROM NON IT FIELD AND IT MAY BE POSSIBLE THAT HE/SHE MAY BE ILLITRATE PERSON ...i.e. THEY HAVE NO WAY TO REGISTER THEIR COMPLAINTS.

Then Mr. Jain asked me to fill feedback form and to upload it on poratal...next funny thing was waiting for the customer that the person who is there on customer help desk..does not know from where and how to operate the portal. He was unable to register that complaint.
More over that person was unable to give customer care number or any other helpline number at first step but after insisting a lot and after almost waiting for half an hour he provided me the customer care number.

I just want to awake the customers that before purchasing any thing from Reliance think at least 10 times as if the quality will not be upto the mark you have to loose money as well as you have to listen a lot from their manager side as i think its a prt of their training.

So its my duty to inform all Indians and next is their own wish............
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Aug 13, 2020
Complaint marked as Resolved 
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Am a regular customer of Reliance fresh situated in 3 nos N.I.T, faridabd(near ESI hosipal, Faridabad). I purchased dal and some other items on 9th may 2009 and went for billing, and sketch card and know that I have got Rs 25 and toleto your staff that to adjust theis amount in my bill then He told to me
that the same amount is adjust in next month buying and I go on 11-June -2009 he is refuse the give that money and say the scheme is over on 10-may. which is not told to me on 9th may nor he has got any information on Counter and not mention on Banners I went to Manager and tole about this complaint and they are not bother and sy scheme is over I ccan not do any ??? There is two another custmenr which is have 4 card like me. I am also writen complaint on your feed back register on 9 th May about my card points but til date I am get no response and also say that some items are not avaible is your shop please take care you are loosing your consumers day-by-day. But am feeling for that issue whenever i cross Reliance fresh. i want you to take action.
whenever me and my faimily members whenever gone to reliance fresh at pitampura, delhi, the salesman, sunny singh, behaved very badly and talking in abuse language, and said get out from here, he miss behaved with us so many times due to taking the things, and raliance had very bad & poor vegetables we will requested to you that please take action immediately, we will thank full to you very vey muchthanking youyour faithfully
Rita sablok
I have purchased 3 packets of relience milk at the relience fresh outlet which was dated 12.08.09. and boileld on the same day but the milk turned waste as the bad quality milk beeing sold.

When I asked the person who is responsible, he said that he is not resposible and the milk quality was ok.
Me, Satya, from Kaggadasapura/DRDO, Bangalore, a regular visitor of Reliance Fresh in this locality (located at Kaggadasapura Main Road near DRDO next to Pizza Hut), agree with all the complaints till now. The basic summary is

1) Poor Administration: (Might vary for individual outlet)
a) Help desk people, billing people - need training on ENGLISH, basic manners and card swapping.
b) Refilling mechanism need improvement for the shelves where item is over.
c) Less Number of Staff/counter to handle the rush leading avg 30 mins wait time on wkend
d) Free/Charged Home Delivery service which is quite cocmmon in Bangalore is REALLY BAD

2) Poor Company Policy: (Seems aplicable for all outlets)
a) Promoting reliance branded items by not keeping wide range of other known popular brands.
b) Replacement policy is not customer friendly
c) Poor Cusotmer Care (phone) and no Customer Care(Web)-on spot help desk is miserable
d) Freshness/Quality of Fruits and Vegetables are debatable (compared to road side small vendors)
e) No grievence addressing mechanism (or even present but not affective)

3) Good side: (That is why there is rush in spite of all above bad features)

a) Availability of all kind of products under one roof (provided you compromise your preferred brand, provided you compromise quality of vegetable and fruits and provided you are OK to wait in long queue on wkends and last but not least, if you are OK with the replacement policy[check this first beucase you invariable might need it today or tomorrow as I said quality is debatable])

b) You have the choice to pick up any quantity (even 1 tomato or 1 green mirch -:) )

c) No need to burgain as all are fixed price

d) Credit cards accepted

e) Reward points available which are reedemable

SUGGESTION IS DO NOT TRUST ON WORDS AND HAVE A VISIT - IT MIGHT SUIT FOR YOU - BUT DO NOT EXPECT ANYTHING EXTRA-ORDINARYJUST BECUASE THE WORD "RELIANCE" IS ATTACHED IN THE NAME - IT IS JUST LIKE ANY OTHER NORMAL SHOP (roadside vendor or multi-chain retail outlet like Nilgiri, Subhiksha, Mega Mart, M.K.Retail, Star Bazar etc.) - TO EXCEL IN THE COMPETIOTN, THEY INITIALLY TOOK THE "CHEAPER PRICE" MECANSIM AS INSTRUMENT - BUT NOW IT IS OVER (SO NO MORE MAGIC).
hi i am santhoshkumar from chennai...
the above stated news all clearly stated by mr.sandeep...
i use to buy with sudokso... so i oftenly buy through reliance..
one day i went to purchase tropicana apple suddenly i check the expiry date
what funny thing is ... the producted stated that " best before september" but the
customer service man thinging that the product worth upto september fully... what a comedy
then fine i ask to make a bill for that.. that stupid making bill for that product..
then i through to service man and i returned
so pls check the product expiry date before purchase in RELIANCE FRESH
Sir/Madam,
I have been a regular conumer of anik ghee since the past number of years and have always been satisfied about the quality. I purchased a pack of anik ghee (1 kg pack) recently in the first week of september 2009 from Reliance Fresh, Shastri Nagar, Delhi - 110052. After purchasing the product I did not care to retain the bill since the products are generally used by consumers as and when required. Yesterday (i.e. on 14.9.2009) when the pack was opened for consumption we noticed that a foul sour smell was cominmg out of it. The Batch No. of the product is E03B336, manufactured in June 2009. I took the pack as it is to the Reliance Fresh outlet from where it was purchased by me on the next date itself i.e. on 15.9.2009. However, Mr. Ajay (Customer Care Representative) refused to take back the product since I did not retain the bill. I though asked him to verify the computer records so that it can be easily assertained through the Bar Code on the pack that the same was purchased from the saidf outlet of reliance, but he refused to do so on one pretext or the other. I was dissapointed, hence this mail. In today's senario of India consumer satisfaction is the most important for the business groups like reliance & anik, (specially when it comes to products of consumption like Desi Ghee). I therefore restrain myself from any further complaints and invovlement of media etc. in the matter for the time being so that necessary action may be takenb on your behalf at the earliest. Thanking You,

Pankaj Agarwal, Advocate,
B-1147, 2nd Floor,
Shastri Nagar,
Delhi - 110052,
Mobile: [protected].
Iam a permenent customer o[censored]r Jamshedpur- (Jharkhaand) branch.
my self was tried so many times to contact ur toll free no. for my permenent card.but all are gone to vain.
my card no. is [protected]. I request you to pl. sent a permenent card into my address
Today sat. 31/10/2009 visited yr. dept. store at Isanpur ahmedabd for purchase vegetables and others.

Now as per yr. advertisement in local new paper if i can purchased vegetable for rs.100/- than give 1 kg tomato but I m not received for it and info that this type of scheme not available here and we are not aware of this.

So, I things this type of facilities not come to customers and staff people enjoy than after. This was cheat to customer or business policy to attract the customers.

Kindly clarify why I not received these facilities.


Secondly me purchase Calcium Sendoz bottle Rs.111/- packed mentioned Mang dt. 2007 and expiry march 2009, that means yr. store is not having any systems to destroy / removed the expiry items, even u display it intensely u sales it.

This is the child food product me seen the expiry date otherwise what happened with my child I m not believe it, who is the responsible for it?

Kindly also clarify this also.

Both cases I presented to Branch Manager Mr. Sashank Dave., no positive replied.

Kindly reply me and clarify why happened this all

MAHENDRA BHAMARE
[protected]
[protected]@yahoo.co.in
hi

this complaint is about reliance fresh ltd. no. 48, uttarhalli main road. bangalore, 560061. i dont know whether this complaint will be listened or not but i m bringing in ur notice.
today on 22nd nov.2009, i purchased two packs of heritage curd(200 gram each). when i opened these packets at home smell and curd was bad smelled and very bad. although the expiry date was 24th nov. 2009. so i took the bad material to the shop and showed to them. at first they told me that this cant happen. then they called the manager and manager told me that this is heritage product and we r not responsible to this. i have doubt that the place where they r keeping these milk products is not cool sufficient bcoz it has happened not once with me but thrice . and this time only i brought this thing in their notice and they shown irresponsible.
i hope they something will be done
kind regards
atul goel
Reliance Fresh pattabiram, chennai .When i gone to buy apple ihave noticed many apples are coated with WAX.When i asked the incharge to explain about this he told me that its not a health hazard
Hi myself Fahad working in Dubai as Sales Manager with Debenhams. These days i m in india for my vacation. today i faced an issue with the Relinace Fresh which was a sign o[censored]ntrainned staff and poor mgmt.
My wife visted and suffered alot for all the following reasons.

a) Help desk staff, till point staff - need training on ENGLISH, basic manners and card swapping.
b) Product knowledge is poor
c) Poor Company Policy: (Seems aplicable for all outlets)
d) Store Promotion was not aware by any staff memebers.
e) Poor Cusotmer Care (phone) and no Customer Care(Web)-on spot help desk is miserable
f) Manager was not giving satisfactory answer and it was told the problem is with you only.

I belive if this would have been case at my store i was kicked off from the job as we do have lots of training on customer service and shopie customers do visit us.

The Rule is simple and clear that Customer is always right.

Our Co. do work and invest on these matters where it comes to customer becoz its a matter of word of mouth.

Reliance is new to the sector of retail and need professional pple to run the org.
I wish all the best to the co. and hope to see some improvements against many cases.

Regards
Dear Sir
Your store manager was received amount through Debit Card against shooping but store manager said to me card is not working so please give me cash payment.
than i pay cash
but
acctualy card is working and amount is deducted against reliance fresh shooping, so plz refund my amount.

Regards

Govind Kumar
[protected]
Hi,
I have done a major mistake by buying clothes worth Rs 1500/- for my fiance as a valentines gify from Reliance.
Since it was a gift it was a surprise for my fiance. Unfortunately the shirt and the T shirt that i gave him diodnt fit him . I bought these items on the the 7th Feb 2010. I went to exchange the stuff yesterday but it was the worst and the miserable experience i have evr had in my life. The customer relation team had such a casual attitutude. they were also very rude along with the customer realton manager to my surprise Mr. Rahul Gaikwad. My invoice is lost and i wanted to exchange i requested time and again to please generate a duplicate invoice of that date as i had the labels and the bar codes of all the three garments.

But not even for once did they attempt instead they started arguing me as to you should have confirmed the size before buying. how can a L size T shirt not fit you are lying and dont waste our time please leave the store we cannot do anything.
I am also from the service industry i dont speak to my customers like this.
I am a customer relation Manager for Mercedes Benz passenger cars, but have never taken such humilation in my life I would have preserved the bill if i had intensions of exchanging, but now that it dose not fit i feel my entire decision of buying was wrong.

The team was entirely united and refused to even listen to my say they say that even if the garment is 3 month old we will exchange it if you have the bill.

I mean y dose one need the bill to prove that the product is from their store these people agree that the product is from their store then what is the damn problem in exchanging.
I canntot take such humilation from these people and Reliance fresh customer team is purely there to harass customers rather than satisfying them.

I was at the mercy of their decision for a fair game which was legal and still is.

I am also writing to the consumer forum if my query is not getting resolved

Awaiting a positive reply to be assured that my decision of buying gift from your store was not wrong.

Give me a reply that should i forgt about the money spent or expect sumthing from you
i m mohini sahu from bangalore. i have recently been to reliance fresh situated in navrang(rajaji nagar)... n i have really much to say... the comodities have crosssed their expiry date long lack and dey are still in shop.. also wen i asked i wud like to give my feecback the manager was so casual... i felt really irritated.. wat do they think of customers. i wud also mention the items which wer out of expiry date .. its lux body wash... the manager told its cheap ... for ppl to buy..
do u think it makes sense to buy products out of expiry date.. ITS REALLY SICK TO KEEP SUCH PRODUCTS... also it was extremely hot in the center... dnt wat kind of ac dey hv put... and the center is in mess... completely... icecreams were all broken(cornetto, feast)... who wud buy dat? i ask?... dont dey hv sense?...plz do consider dis letter... or ppl wiill soon start avoiding writing such complaint letters if dey see dat der complaints are not taken care of...
Hi I totally agree with the comments given. I had a very bad experience yesterday at one of the stores of reliance fresh at Dilshad Colony, East Delhi..The staff does not have the antiquates to speak to customers. I had asked the cashier a very simple question of why does not he ask for Reliance card before he generates the bill as I had always lost my points whenever I shop because by the time you take your card out the bill is already generated. When I questioned them they he responded back so rudely as if he is a gunda governing the company & there is no manager available when you ask them.
This has not been the first instance the way the store has been managed is very hopeless. It is very untidy inside & most of the time I have seen rotten vegetables & fruits inside the fresh ones. This shows how reliance fresh is been managed. Its totally a mismanagement issue & needs to be taken by reliance on a very serious note.Hope to hear from reliance.
Thanks
Preejith.Padmakshan
[protected]
hi this is saleem from bangalore i want to complaint about kanaka nagar store of reliance fresh bangalore. In this store they wont put any of the offers to the customers i came to knew about offers to the customer by other shop i asked them they said that their is no such a offer. Only the staff takes away that offers and there is no customer care number also to do complaints and register the compliants .
One of the worst store.
One of the waste store
No cleanliness
No people to ask any rates about the vegetables
No offers are put

Reliance One Store — Poor Products/expired goods

RelianceOne Fresh Store at Charmwood Village Surajkund Haryana is a disgrace to
the Reliance name. Poor quality/exrired/wilted/rotting food products are sold, including expired eggs. No heed paid to complaints. Some routine/regular products
(which are available from the mom & pop stores) are also not stocked, making a mockery of the big format store(forget Walmart).
Teller machines don't work, AC, nothing works most of the time. Offering products(poor quality) at the cheapest(!) price has never worked for anyone. emails sent to RIL and reliance one have bounced back. Obviously they don't care for the customer.
RIL moto appears to be only to make money-which won't work if they do not pay attention to quality.
The new Manager is trying to do his best-without much success-in absence of
Company support !.RIL wake up before it is too late !
Hello, I am madana krishna. I live in Hyderabad a week before I purchased a dinning table from reliance mart, tolichowki, hyderabad. When I purchased the dinning table there was promise from reliance that they deliver the product in two days...but its full week over i haven't receive my product and not proper communications from them.

What kind customer service they provide and it cause loosing the trust from the customers. From now I decided to take any item from Reliance.
hi i am s.karthikeyan from chennai...
My compliants for 1st june 2010, i will purchasing the goods for your reliance fresh retail show room No 51/7, Arcot Road, Porur, Chennai, 600116.[protected] . worth Rs.508 wrongly debited two times in my account. i will compliant five times for your retail show room, and contact person Mr.Sagayaraj, but he and your retail show room not given any responce.pls consider my compliants and tell solution for me.

S.Karthikeyan,
Chennai, Teynampet.
Axis Bank A/C No: [protected].
Amount Rs.508.
Date of Purchasing: 01.06.2010
Mobile No: [protected]
Reliance Fresh Panvel
There r lots of problem
Vegetables are never FRESH
Home Delivery after 2 days
WAit in a Q for 10 to 20 mins for bill payment
Good Brands product never available
Product like Fennel seeds at very high price 100 gms for 28 to 40 Rs

IS THR NO ONE TO CHK

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