| |
Reliance Fresh |
|
30 Reviews
|
|
Rajesh Jaiswal 
Send email
|
|
|
Bad Customer Care Service
Sir,
I am a regular visitor of Reliance Fresh Store at Nangloi, Delhi. on 1st Oct -08 I visited Reliance store to buy some milk. As asked by the Security Guard, I left my helmet on the desk beside him. When I returned to him after purchasing I didn't find my helmet there. When I asked him, he replied it was not his duty to guard customers' articles. After making complain to the store superviser, he got me connected to the store manager and district manager over phone and I was asked to lodge my complain in the store complain register which was nothing but a simple register.
I lodged my complain in the register as complain no. 4, but they denied me giving any receiving.
After that I kept calling them for the result of my complain and every time I got assured that it was in process.
On 7th October, I got reply from the Store Manager, Mr. Ajay Mobile no. 9811727737 that it is the customers' responsibility to take care of his articles and the store is not responsible for any loss.
Now, I want to ask them
1. If it is customers responsibility then why they are asked to keep their things with security guard?
2. Why the customers are not issued a token in return?
3. Why the do not display "Take of of your articles, the store is not responsible for it"?
4. Why I was asked to register complain, when this was so?
5. Why I got reply so late?
I got very hurt not because of loosing my Rs. 1000.00 helmet but because of the customer care service to a branded store like Reliance.
I request you all not to keep your articles with security guard, even if asked by him, else be ready to loose it. |
 29 Comments |
|
|
|
Comments |
|
|
I have purchase One Dinner set but at first inspection ( when the item delevered @my res I want to inspect the article but the delivery person said It is ok no need for inspection but I found out of 28pcs i have received 27 pcs and a hairline broken plate, aslo i have purchased One car polish when i opened It found 3/4th of the polish was consumed b4 my purchase.
|
|
sir this is 2 inform u that i have got a very good sight 4 reliance fresh in muzaffarpur (bihar) which is beside sanjay cinema hall. other shoping malls like vishal mega mart etc are running sucessfully in muz. if you people r intrested contect me 9334628680, 9934388334 or write me on prakashchanchal2005@yahoo.co.in
yours faith fully
prakash
|
|
sealed atta (maple) full of worms, bonus card not attended on three occasions -
I have given back my permanent card back on 12/10/08 to your shop in RR Nagar, Bangalore 98.
Card no60486300431 8534.
What can you do?
Decayed fruits and vegetables on many occasions.
Who wants to go there again?
|
|
|
I agree that the behaviour of the security and sales persons is very rude and the qulaity od articles is deteriorating day by day
|
|
Sir,
I like to bring your kind notice that reputed organisation like reliance fresh is surprising to find that attending staff at your Mansarover Garden Outlet was rude & non cooperative. When brought to his notice regarding expired goods and damaged food items It was ignored. Further there was no supervisory staff and the sales boys where not even bothered to help senior citizens and phisical handicaped in locating & handling of the purchases for which they have come. I hope proper and needy solution to this will be taken by the concerned person.
My best wishes to you & wish everything will be put in order.
Regards,
Vishwanathan
F-41, SC-I, Mansarover Garden,
New Delhi-15
E-mail: v_emm@yahoo.com
|
|
I have a complain regarding items packing date. I am a regular customer of Relience fresh but from past 4 months I have found that items kept at store are very old like I purchased Budhani wafers and when I came to my home I found that it was smelling badly because it was expired .I again went to the store and ruturned the packet.
The recent incident, Yesterday i went to purchase Lakme face wash and the mfg date was 12/07. Then I asked the storeman why is it so that u are keeping the item with atleast 1 years old mfg date and he replied but it will expire after 10 months so you can purchase it.
Now tell me cant you get the fresh stock for the customer. This is happening from past 4 months. I have seen things available with mfg date around year 2006 at the time when 2008 is about to end.
Why cant you get the fresh stocks at Dhanukar colony store, Pune.
No idea about other outlets.
|
|
|
This is to let you know that I just visited your store in Vasai east few days back, and I had my mother along with me as her hand bag was little big the store keeper asked us to hand over the bag at the counter...my mother said it was not a bag however an expensive ladies hand bag that cannot be kept he took the bag folded the bag without our permission and put it inside a store back not even that he also locked the bag stating that when we will pay at the counter the cash counter people will open it up...this is such a an embarassing thing for us how DARE you people or the OWNER of this organization do such a thing, they may not be respected on their own...so let them respect people like us...there are spencers and stores like More they never behave like you people...and look at you people...so DIGUSTING...I actually feel like pulling you people to the consumers court for your behaviour...the first thing you people should do is to send an apology to us...and then we will think further about the same...
|
|
im a resident of thippasandra, bangalore and i must say the reliance fresh outlet here is the worst.the vegetables are rotten, the baskets for shopping are very unclean, the staff are incourteous n impolite are in no way helpful, the store manager is a goon, they take frsh stock while the store is open in full swing and leave the billing counters unattended as they are busy with stock taking.there are some other staff there who seem so engrossed in conversation n flirting with eachother that they pay no heed to the customers queries.i have stayed in the queue for a whole 45 minutes cos the staff manning the couters seem to go away for small small things like share a joke and all.the staff have no clue of good customer service and they also keep singing songs along with the radio while billing which really irritates a customer.customers fighting with the staff are regular sights in this store.
this is really not appreciated from a company as reputed as reliance.in all other retail showrooms of reliance i have attended the service is very good be it footprints or timeout.but the reliance fresh outlets are a real shame to the chain.
i really request some action be taken.it would be great if you could do a total revamp of the staff at the Thippasandra outlet here.also kindly ensure that the staff taken are given lessons on good customer service.
|
|
i am from jaipur complaint for japur 22, godam branch, very bad lungvages is used to us
madam manju kaushik is really very bad lungvages are using, So please take some acation
thanks
|
|
Hi
This is to bring to your kind attention that i am a regular custormer for reliance goods. I own a membership card number 2266111144401242 since the inception of store at New Sanganer Road, Jaipur, but i did not receive the permanant card so far. Please check and advise ASAP.
Thanks
|
|
ALIBABA AND 2 THIEFS..ALIBABA GONE NOW THESE TWO 'AMBANIS' CHEATING N ROBBING ALL THE INDIANS.HERE IN RELIANCE FRESH I SAW MANY ROTTEN VEGETABLES, THEY R SELLING IT FOR 60-70 Rs PER KG.AND MOROVER THEY ARE SELLING LOCAL BRANDS FROM CHEAP MANUFACTURERS AND SELLING THEM FOR SKY RISE RATES.
YESTERDAY I BOUGHT A GAS LIGHTER FROM RELIANCE FRESH, IN THE MORNING IT WAS WORKING FINE AND IN THE EVENING IT WAS ALL DEAD.I WENT TO RELIANCE FRESH AND COMPLAINED, THEY SAID :WE CANT REPLACE IT.SORRY.
ITS NOT THE MATTER OF FEW RUPEES BUT THE WAY THESE AMBANIS ARE CHEATING US ALL FOR OUR HARDEARNED MONEY AND BUYING JETS FOR OUR WIVES AS BIRTHDAY PRESENTS.
|
|
sir'
I bought a Weston DVD from a reliance fresh, lower mall, Patiala, Punjab.The remote of the DVD was not functioning properly .I have given back the remote to the store for replacing it .I have been to the store many times, but they are not replacing my remote.I has been two months since i have given my remote for the replacement.My DVD is lying ideal kindly take the dvd back or get my remotew replaced and i am very much diaapointed with the service of the reliance fresh...
|
|
Hi,
I was appalled at the attitude of the Store Manager at Reliance fresh Konnanakunte, Bangalore when I had bought a pkt of ID Parathas-5 nos.The MRP mentioned is Rs 28/- while the billing rate is Rs 35/-.On asking, the store manager simply told me that I had to buy the same at Rs 35/- only or raise a complaint.The irresponsible attitude of the person put me off -instead of him calling his central office and sorting out the problem he was bent on selling the product above MRP.The same needs to be reported to the Sales Tax Dept as they are selling a product much above the MRP an cheating customers.
Date:3rd Oct 2009
Time :11 am-11.30am.
|
|
|
Hi sir this is Brahmananda am working at Reliancefresh (Ayyappa store )from last 3.5months over manager Mr. Ranjendra is vary bad person plese over store workers are requvesting to change hm.
|
|
|
even reliance foot prints is the same. i gave my shoes for repairing on 8th and till date (25th) i have not received it back. on asking they say u will get it tomorrow.
|
|
I have a complaint reagarding
reliance fresh
MV Plaza
Kondapur
Hyderabad
AP
They have 6 billing counters, but there are only 2 of them working. As customers are used to it they have made it habbit. its usual to have a long queue there. as a result we don't feel like going there and purchase items from local market. management is very poor there. The billing counters are there only for show piece.
Something should be done about this.
Thanks.
Hema
|
|
I have a complain about reliance fresh Ghoddod Road, Surat
Your branch in ghoddod road surat, There I have purchased Goods of amount 493/- Rs on 30 th march 2010 in morning 11 o'clock. First I offered them card payment, they tried it for 2 times, I was insisting them not to repeat but they were in action and didn't listen to me. Already I have suffered double payment . The thing again repeated and I have given cash and card payment twice. Now they told me to show the statement and are telling that they didn't recieve the card amount. It is also far away from my place. Their behavior was very rood. So please give us the solution on this matter.
thanks
Manjusha
|
|
sir,
i am a regular customer at Reliance fresh yamunanagar ( haryana ) from past few days i ur employees behaviour is rude as if they are odering me today when i went to reliance fresh i asked them to give me pepsi scheme they just told me that they are we can buy pepsi but they will not give us the scheme as he was saying that they have sold the pepsi but there were pepsi bottle beeing lying there when one shopkeeper came he put some money in thepocket of ur employee he gave him the bootle sir please see my request i will be thankful to u if u coul help me my phone no is 09896574971 if u could help me as corruption is beeing going in ur store
|
|
|
i am a regular customer at Reliance fresh hisar ( haryana ) from past few days i ur employees behaviour is rude one day i have purchased a shave gel from ur store of rs. 55 but they made bill of ruppees 130 .when i asked about this theie behavieor was very rude. thankful to u if u coul help me my phone no is 09416867200 if u could help me as corruption is beeing going in ur store
|
|
SIR TODAY I AM PURCHASING THE GOODS OF Rs. 752.00 AND THE MESSAGE FLASH IN OUR MOBILE IS IF U PURCHASE MORE THAN 700 SOME GIFTS BUT WHEN OUR BILL IS 752 THEN MANAGER DONT GIVE ANY GIFT OR SAID U HAVE NOT ANY CARD.
JUST BUT IS THE PROCEDURE OF THIS MY GIFT. PLEASE GIVE THE DETAILS.
IF ANY CARD SCHEME PLEASE GIVE THE DETAILS FIRST OF ALL.
MY RECT/BILL NO C1003 #0149 14:03:41 12SEP2010
S02664 R002
BILL AMOUNT OF Rs.751.68 I.E Rs. 752.00
RELIANCE FRESH LIMITED, SCO 8, PHASE V, MOHALI (PUNJAB)
MY NAME IS : ANURAG NAG
MOBILE No. : 9988803475
E.MAIL ID. : mongli2007@gmail.com
|
|
|
Post your Comment
|
|
|
Rajesh Behera
Vishwanathan
Ravinder Singh Bisht
