Reliance Fresh — Bad Customer Care Service
Rajesh Kumar Jaiswal
I am a regular visitor of Reliance Fresh Store at Nangloi, Delhi. on 1st Oct -08 I visited Reliance store to buy some milk. As asked by the Security Guard, I left my helmet on the desk beside him. When I returned to him after purchasing I didn't find my helmet there. When I asked him, he replied it was not his duty to guard customers' articles. After making complain to the store superviser, he got me connected to the store manager and district manager over phone and I was asked to lodge my complain in the store complain register which was nothing but a simple register.
I lodged my complain in the register as complain no. 4, but they denied me giving any receiving.
After that I kept calling them for the result of my complain and every time I got assured that it was in process.
On 7th October, I got reply from the Store Manager, Mr. Ajay Mobile no. 9811727737 that it is the customers' responsibility to take care of his articles and the store is not responsible for any loss.
Now, I want to ask them
1. If it is customers responsibility then why they are asked to keep their things with security guard?
2. Why the customers are not issued a token in return?
3. Why the do not display "Take of of your articles, the store is not responsible for it"?
4. Why I was asked to register complain, when this was so?
5. Why I got reply so late?
I got very hurt not because of loosing my Rs. 1000.00 helmet but because of the customer care service to a branded store like Reliance.
I request you all not to keep your articles with security guard, even if asked by him, else be ready to loose it.
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