[Resolved]  Reliance Fresh — poor customer service

I Subhashis Sengupta, a regular customer of Reliance Fresh, NIT-5, Faridabad, Haryana had issued my Reliance membership card which promised me to give a free gift voucher when the points on the card turned out to be 25 or above.After my points became 25, I went there to redeem my voucher and when they scanned the card number the details of the card came except my name.They told me that I could not redeem my voucher till the name comes and they gave me many excuses that they will email it to the manager.But nothing happened till now.I want a quick solution of my problem.

Am a regular customer of Reliance fresh situated in k.k.nagar, Madurai. I purchased vegetables and some other items and went for billing, but the staff in the billing section told me to bill on another counter, i too went there, but he too told to go for another billing section. both these guys were free on that time. i got angry and told them anyone of you put bill, the first person started abusing me in bad words, complained to the supervisor but he too fought with me and abused me. I never go to that shop again and am having lot of shops to purchase, but you are loosing your consumers day-by-day. But am feeling for that issue whenever i cross Reliance fresh. i want you to take action.

Hello,

My name is Sudheer and I had a bad experience from one of your Reliance Fresh outlet. I went their with my brother in law to buy some clothings and I took two T-shirts and one of your staff informed me that if I buy one T-Shirt I will get one free.

I took two T-Shirts (Duko) and some other dresses and I made payments for that I came out of the shop. When I reach home I checked the bag and I came to know that I forget to take one among the T-Shirts and I called up the shop and the Customer Service executive informed me to come with the bill to collect the item.

I went to the shop and shown my bill and informed that I brought two T-Shirts from your shop and I forgot to collect one among that. The supervisor checked the bill and told me it is not possible to give you that T-shirt because it is not showing in the bill. Actually in the bill only one T-shirt amount is showing. I told him ok I understand that but the reason why I took these T-shirts only because of the offer and I want that T-shirt. But the supervisor was very adamant and he was not ready to give that T-shirt. As per the offer I should get one T-shirt free, but I didn't get that.

I tried my level best to make him understand that I need that T-shirt which I should get as per the offer. But he was not ready to listen to me.

This is a very pathetic customer service, and I never had such kind of bad experience from any other shops. These workers will spoil the "goodwill" of Reliance. Please make sure that this kind of things will not happen in the future.

If you people want to give any response for these comments you can reach me at [protected].

Thanks.

YES I VERY MUCH AGREE TO THIS. I STAY AT BHAYANDER BRIJ BHOOMI WHICH IS JUST NEXT TO RELIANCE STORE & OPP. MAXUS MALL. I AM A REGULAR AT THIS OUTLET, BUT THE STAFF INN HERE ARE VERY RUDE & MISBEHAVING CHARACTERS, THEY DONT UNDERSTAND CUSTOMERS NEEDS. EVEN I STAY IN THE SAME COMPLEX WHR THIS OUTLET IS ATTHE GROUND FLOOR THIS PEOPLE NEVER DELIVER THE ITEMS PURCHASED FRM THE STORE ...B IT 2000/- OR 5000/- THEY ARE NOTAT ALL CO-OPERTATIVE & BLUNTY SAY NO TO THE CUSTOMERS. IF ANY SENIOR AUTHORITY FROM RELIANCE IS VIEWING THIS MESSAGE PLZ SEE TO IT THAT THIS BEHAVIOUR PATTERN IS CHANGED. ITS REALLY DIFFICULT TO CARRY SO MANY ITMES FOR A CUSTOMER ALL THE WAY TO THIER RESPECTIVE HOMES SO HOME-DELIVERY IS A MUST ...KINDLY TAKE NOTE & EXPEDIATE IT ASAP.

LAKSHMI
[protected]@rediffmail.com

I was really impressed by visiting (manytimes) rel. fresh, bodakdev branch. Nicely set-up. OK price. However, i want to know rate of oil-dibba. Hence, 1) I have contacted just dial to take phone no of rel fresh bodakdev. 2) I call at given no. and I was shocked by receiving very rude and un-professional reply from office. The person who had given the rude answer, gaved another number by saying "This is office number & Iwill not go out-side, you take this another no." 3) I phoned on the another / second number for information of rate of Ankur 15 ltr oil-dibba. I have not received any answer for 2 minutes and my phone bill was going on. As my phone-meter was going on, i cut the phone and again try on the same number. 4) Finally, i received rate Rs. 2099/- (as on 1 April 2012, 6:30 pm) of 15 ltr ankur ground nut oil. Kindly give training regarding customer-support to all employees at bodakdev branch including higher post because manager is responsible for such poor system of the store.

I am standing in the store located in AKASH TOWER, DIMNA ROAD MANGO( LOCALITY ).
This store works through two billing counters.Problem arises that they are short on space and only one door,which is used both as an entrance and exit.The counter space is near to 5 feets,and in the peek hours,its too difficult to follow the koise.There are no air conditioners.Things are not at all organised.The counter staff are the local boys and are not even in uniform sometimes. A verbal conversation is appriciated.
Regards,
Jagjeet Singh Wariach | Wariach Industrial Chemicals LTD. | Jamshedpur
Email: jagjeet.[protected]@gmail.com
Ph: [protected]

Dear Sir

I wish to bring to your kind notice the very poor service standards and lack of customer interest exhibited by the staff at your Reliance Fresh Outlet situated on Aundh Road,Pune. It seems that there is no managerial supervision of the staff at the outlet and, in fact, we have not seen any responsible person overseeing things at this outlet. The result is that the staff do whatever they please and keep chatting and laughing among'st themselves or talking on their cell phones while neglecting the needs of the customers who sometimes have to stand around and wait for their lordships to attend to them. Often only one billing machine is being operated and on inquiring whether another one can be manned one or the other staff will reply that only one machine out of four is in working order. This when a large number of the staff are milling around doing nothing but horsing around!

The premises of the of the outlet is usually untidy and the floor strewn with rubbish with no cleaning being carried out. The goods are handled roughly causing damage to a lot of items. Fresh items like fruit and vegetables are badly damaged due to poor handling, causing a loss to the organisation itself. Often when customers visit the place in the afternoons the staff is busy moving around large cartons of items causing inconvenience to customers. Since the spaces are very narrow the customers have difficulty in being able to navigate their way around. However the staff remain unconcerned and couldn't care less about the the discomfort caused to the customers. The impression one gets is that the staff feel that they are a privileged lot and that customers are not their concern. Their attitude is one of "Take it or leave it".

The overall impression one gets is that Reliance Fresh is a badly managed customer unfriendly operation where it is the bad luck of a person to land up to buy items of daily consumption. If there was a More Outlet in the vicinity you can bet that I would not venture within a mile of this particular R F outlet. We have seen R F outlets in Hyderabad and we find the staff much more co-operative and friendly there. The stores are also much better managed and are reasonably clean.

I would request someone in a position of authority to visit this particular store unobtrusively and unannounced and see for himself what the state of things are. May be then things will improve. In the army we used to have a standard procedure laid down and that was that a task had to be supervised if it was to be completed successfully. The same goes for your stores!

Regards

Lt. Col. R.K. Addy(Retd)
Flat A-1, 208, MontVert Pristine,
Near Khadki Rly Stn
Pune 411020

Dear sir

I am a regular customer of your dept stores at Govind Puri, Gwalior (MP). They do not even drop the cartons till the parking area, we sometimes face lots of challenges due to which we have decided not to buy anything from Reliance Fresh now.My card no: [protected] in the name of Kartikey Chaubey ([protected]). Please look into the matter asap so as to save your customers.

Thank You
Kartikey Chaubey
([protected])