Follow us
Log in        Register
     
 

Reliance India Call - WRONG CHARGES.

 
3 Reviews
User
  ANIL BAMBARDEKAR
Hey Guys Reliance India call really sucks.

I was getting billed for the number which was not a registered number of mine with relianceindiacall.com for the period NOV 07 till FEB 08( current). I had drawn attention to this to its customer service agent on Feb 4th,2008. Intially i was told that my claim is false as billing is computerised and someone is using my pin number through that number which was not registered in my account of reliance.

Since i was quite sure this cannot happen as i have never generated a pin number access or used anytime pin number access any time since i have registered with reliance india call from 2005. I requested to the customer service agent to transfer the line to his higher authority and i was told the line cannot get transfered to higher authority as per company guide line and if i have any complain then i have to contact them through email only. The customer service agent refused to give any correspondence address in USA or its corporate office in India.

Since i was frustrated with all this i tried to search to get corporate office number of reliance were i can complain about this matter. After calling several number on the net i managed to get the number of Reliance chairman office and the number was 912230371391. I was able to contact Mr. V Shailendra on 2/5/08 who works in the chairman office. He was very nice and tried to understand my complain and i was assured by him that someone will contact me in next 48 hours and will address my complain.Nothing happened as stated so once again i contacted Mr. Shailendra on 2/8/08. I was informed by him that he was notified by concern department who was looking into my complain that matter is resolved. Infact that was not e the fact.I had questioned him that if matter got resolved as per your information then what was the outcome of my complain. He failed to answer or provide any information.He provided me emails to whom i should send email to look into my matter feedback@relianceada.com,customercare@relianceinfo.com


On same day i received an email from customer care department send by Ms. Mandakini Ghiya which i am quoting as under
________________________________________________________________________________________

Dear Customer,

Greetings of the day!

This is in reference to your query sent to Reliance India Call, your calls have ben wrongly charged.

This is to inform you that as per Clause II 8. of Customer Service Agreement the customer needs to notify regarding billing dispute within 45 days.

We regret the delay in reply and the inconvenience caused to you.

We hope that we have helped you resolve the query.

In case you require any further details/clarifications, kindly contact us through our website at www.relianceindiacall.com or by calling Customer Care at 1-888-673-5426 or email us at customercare@relianceindiacall.com.

Yours sincerely,


Mandakini Ghiya
Customer Care
Reliance India Call

________________________________________________________________________________________

Since i did not received any response to email of mine of 2/8/07 till 17th Feb,2008 i once again called the chairman office and told Mr. Shailendra i want now someone this time from the concern department who is dealing with my complain. Intially he said its company policy that they do not reply emails till matter is resolved and secondly he cannot give number out of any department whom i should contact other then customer service. This made me tell him i want stop calling chairman office till i get my matter resolved.We had conversation for more then 45 minutes and finally he said he would get some one on line and have conference call. After getting concern authority on line the person said common lines of corporate world that we regret,we apolozies....blabla.....but i told this is not going to help me as i need an answer either credit my account for wrong charges billed to me or prove me that my complain is baseless and wrong. The concern person assured me then in 3 hours time i will get a call from them and will inform the outcome. according to that commitment i did receive a call and an email stating my account has been credited for the wrong charges billed to me. I am quoting the email as under

Dear Customer,

Greetings of the day!

As we understand from your mail, your call were wrongly charged.

This is to inform you that we have passed a waiver of $ 30.23 towards wrong billing.
We apologize for the inconvenience caused to you and also regret the delay in reply.

We hope that we have helped you resolve the query.

In case you require any further details/clarifications, kindly contact us through our website at www.relianceindiacall.com or by calling Customer Care at 1-888-673-5426 or email us at customercare@relianceindiacall.com.

Yours sincerely,


Kirti Mudaliar
Customer Care
Reliance India Call

Since now the credit is issued dont you guys thing Reliance India call should be held liable to pay compensation for all this hassle i had to go through?

My strong suggestion check your bills on regular basis other this company will steal our hard earn money by charging us wrong and pay back only if someone complain and persive to this extend.....

Hope we learn from this episode that we cannot trust Reliance India call.
Complaint comments 2 Comments     Updated:
Resolve this Complaint  

Comments

A
User
Adi  
 
We should make sure we thoroughly check our bills from RelianceIndiaCall.This seems to be happening quite often with a lot of people using this service.
 
Respected Sir, Here with i have a complain that we are not getting proper signal in our town BHADRAN TA : BORSAD, DIST : ANAND. PIN 388530. so please do need for us because we are not getting the range at all. so there is no us of our internet connection. we are simply paying the bill. sir this is my third complain to you and now i am going to take support of consumer care.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good) No Rating
    code
    Reliance India Call - WRONG CHARGES.