Reliance India Mobile — Network Coverage and Handset Suspend Problem

Dear Sir/Madam

I registered my complaint about my network coverage problem and handset suspend problem to Reliance India Mobile, but they did not solve my problem yet. My complaint and their reply are as under.


-----Original Message-----
From: Sahil Palat ([protected]@gmail.com)
Date: Wednesday, March 04, 2009 02:39 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Complaint

To,
Reliance Telecom
The General Manager,
Costumer Care Department

Subject: Complaint about Costumer Care Officer

On March 3, 2009, I called your costumer care department regarding my network coverage problem. I experienced the worst treatment of your costumer care department. From the very beginning, (when I registered my 1st complaint on January 24, 2009) asking about your costumer care department e-mail address, your costumer care officers repeatedly told me that there isn’t any such type of information that we have. When I told him that I want to registered complaint about the refusal of my request, he forward my call to their senior, I also told her the same and she also refuse my request and told me to disconnect the call which I didn’t. After few minute on hold she told me the same and this time also I didn’t because I want to register my complaint. After some minutes she started telling “Reliance mey sampark karney key liye dhanyawad”, (thanks for calling Reliance) and then she disconnected the call. As call was disconnected by reliance care I tried again and this time also call forwarded to senior costumer care officer, after about 20 or 22 minutes wait, costumer care officer came on line and told me that my problem will be solved within 30 minutes, then I told him also I want to registered complaint about refusal of my request, he also refuse to do so and told me if I got my information, disconnect the phone, which I didn’t because he didn’t registered my complaint. After putting me some time on hold he started conversation with very down market language (very cheap GALLIS) which I can’t even mention here and then he forwarded call to Reliance Mutual Fund Department.

After disconnected with Reliance Mutual Fund Department I called again, and this time your Costumer Care Officer Mrs. Dolly had attend my call and give me complaint number. (Complaint No.[protected]

I also want to special mentions here that keep the conversation from my cell no. [protected] on dated March 3, 2009 between 6:40 or 7:00 PM to 08:06 for further legal or mutual actions.

This kind of behavior is inexcusable, and unpleasant surprises from a company like Reliance Telecom. I’m not using your telecom services to here such a type of languages (it was really third class GALLIS), but you do whatever you feel is necessary. Keep in mind, however, that your actions will demonstrate how much you value my continued usage of your services.

Thank you for your time.

Sincerely,
Sahil Palat

Note:

1. Please make some time to hear that conversation, which I experienced never before, even from local vendor.

2. Take a look at list of complain numbers which I got from your costumer care department.
88078051
90171512
90068914 [Related to no reply from [protected]@relianceada.com
86788683
90738132

Their Reply on that Complaint

Dear Customer,

This is in reference to your mail regarding coverage issue. Please note that your complaint is logged as Service Request ID 86788683 which is in under process. We are working on it and we will respond to you shortly.

Further to your mail received at customer care, please note that we have logged a note regarding your complaint against Customer Care and the same will be reviewed by our Business Team.

Also, please note that we have made a note of your complaint and forwarded to our concern department for the appropriate actions to be taken.

We require the same to assist you, since we tried contacting on your number but were unable to reach you.

We look forward to an opportunity to assist you again.

Dial *225 to get instant details like validity, talk time of your account via SMS for free. For further details, you can visit our web-site www.reliancecommunications.co.in or, write to us at [protected]@relianceada.com or send a fax at[protected]. You may also call Reliance Customer Care by dialling *333 or 3033 3333 from your Reliance Mobile or by dialling[protected] from any other phone.

Yours sincerely,

Dipali Gharat
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


Complaint

Dear Vishwas Vedeh Pardesi,

I would be grateful for your assistance with an issue I am experiencing with the services your organisation have delivered. I do not find these to be acceptable and are below market standards. I would like this issue resolved as soon as possible.

The issue I have experienced has been as follows:
1] Mobile Services Coverage Problem
2] Mobile Handset Suspension Problem

1] As per my previous complaint i would like to tell you that your organisation has surprising failure to solve my network coverage problem, i would also like to add that when last time i called your customer care center, i was promised that my problem will be solve before 1/8/2009, but till the date i've been facing same problem.[here are some complaint nos.

88078051

90171512

90068914 [Related to no reply from [protected]@relianceada.com

86788683

90738132]

2] Due to your surprising failure to solve my network coverage problem, i've to withdraw my mobile service which was provided by your company.[ My Mo. No. was [protected] but still i've problem on my other mobile. (No. [protected]) because of lifetime service i can not withdraw this no.] Now the problem is that i can not change my handset which has postpaid no. [protected], to any other no. because the handset was suspended [told by reliance web word]. There isn't any due on both no. and not any legal obligation, so why the handset was blocked. i really can't understand what is the problem, is this a punishment to use your organisation's services?

I have not found the experience of dealing with your organisation to be acceptable. I believe my rights are under the Sales of Goods Act is that the services delivered should be of a reasonable cost and reasonable quality, which I do not believe your service has achieved. It has been well below these standards.

I would expect a response to my complaint as soon as possible.

Sincerely,

Sahil Palat

I didn’t get any reply from their side yet.