Reliance India Mobile — Unwanted Service Activation on my Number and Deduction of Money without my awareness

Address:

Raebareli, Uttar Pradesh

Dear All,

I'm Arpit and my reliance mobile number is [protected]. One month back I've purchased a CDMA connection of Reliance mobile. On 25th July one guy from reliance called me and talked a lot of things regarding a lot o[censored]nwanted services and I was busy on that time and I told him that I don't want to subscribe any of the services. But on 26th July evening when I checked my mobile account balance, I was shocked.. There was a deduction of Rs.138 from my account. So I called customer care and registered a complaint. The complaint number is[protected]. And the customer service executive told me that the money will be refunded with in 2 days to my account. But even after 4 days nothing happened. So again I called the customer service and then one executive told me that they will not refund the money,as I renewed the Super Saver pack.And he disconnected the call. Then again I called customer care and talked with another executive, and he told me that he will check this issue and he will call me back after some time. But he didn't. Actually they never inform me before the subscription of the service and I came to know that this service is activated twice on my number. ie, they deducted Rs.69+69 for two time activation for one service. This is also done by without my knowledge. Again I contacted customer care on 2nd Aug. and then the executive told me that the server was down and couldn't check this issue. Also the same day I got one sms from reliance regarding the renewal of the subscription of FMIndia service on my mobile will be done by within 2 days and will be charged 30 Rs/month. I asked this executive to stop any activation or subscription of any of the services on my number. He said that he will stop this renewal and do the needful action. but on today i again received the same sms for the renewal of FMIndia service saying that it will be renewed on tomorrow. What is this??? I don't understand what service is RELIANCE INDIA MOBILE provides their customers. What they are thinking that all the customers are FOOLS???? Is this a manner to treat customers??? I think this is the time to change the name of RELIANCE as they are not at all RELIABLE anymore. They are simply looting the money from their valuable customers and keep on making fool and INSULTING the customers..So I request to all of you that next time don't go for RELIANCE, as it's name not Trustworthy, as the name indicates...

Thanks,
Arpit.