[Resolved]  Reliance Internet Data card — Reliance Anti-Customer Service

Hi,
Just wanted you to look into the ways how the Reliance Customer Service/Reliance Web World Services are cheating their Customers. You will get to know their unethical approach when you ask them to terminate or disconnect any of the their worse services.
From June07 I have been using Reliance Data Card which actually never gives stable and complete network. I live in the Center of the Bangalore City (Koramangala) where practically there should be no difficulty to catch the network/signal. But it never happened..! I always found that there was minimal (only 15-20%) of the actual required network and used to get disconnected very often(with in less than 4 mins)! By chance if it is connected also it takes more than 5 minutes to even open a simple site like yahoo home page.You can imagine the speed of the connection by now. I informed the issue to their Customer Service many a times...and i decided to terminate the connection on one fine day. Then some how i convinced the adamant Customer executive to initate the termination process. Finally i received the reference id 63464202 for Service termination (some time in the end of Feb08) and i was told that the connection will be disconnected there after. But it never happened. Again i called their Customer Support to find the reason. This time they told me the so called actual procedure to terminate the connection. They asked me to submit the Service Termination Request form with the existing termination id(with the same id i got on feb08) to Relaince Web World office. By then i unnecessarily paid their monthly bills. I had no option .. but to listen to them. so i did the same. I went to the nearest Reliance Web World office at Forum, Bangalore on 10thApr 08 and paid their outstanding monthly bill and submitted the Service Termination Request form to them. There i was able to see how irresnponisible were their front desk executives. The front desk executive had hardly any time for Customers. He was so unwilling to reply to the customers and almost was not their at his work station/desk. He was busy playing the Computer games and made every one to wait for several minutes. There was already a big queue waiting for this person to be back on his seat. So finally once he was back i submitted the form to him. After all this process.. he gave me the "Acknowlegment of Service Termination Request" and assured me that the Service will be disconneced within 1 weeks time..and also told me that i dont need to pay the monthly bill any more as i already paid the outstanding balance on that day.
But the story never got over till date...! The Service is still kept active.. and i keep getting their monthly bills. I called up to their Customer care *333 and informed many a times..Every time they assured me that they will get back to me and will soon initiate the service termination process. I also sent a detailed mail to their Customer compliants email id [protected]@relianceada.com. I neither received any response nor an auto-reply atleast. Fed up of receiving their monthly bills... today (1st June08) i called up their Customer Support, I shocked to know that the Termination Request Form i submitted to the Reliance Web World was never considered and they are still continuing the services. The Customer executive was so rude and insulting in his words. When i questioned him about the monthly bills i'm receiving... he got very rude and spoke like a gunda! I was informed that the termination refernce id i received on Feb08 was not valid any more as it was too late by the date when i submitted my Termination request form on Apr08. Also he told me that i need to pay all the outstanding bills from Apr08 and the connection will not be terminated until i pay it.

Now it looks like Reliance doesnt want us to terminate their services and wants us to forcefully pay their monthly bills no matter whether we are using their sick services or not. Inspite of so many requests to discontinue their services..Reliance is successful in giving me false excuses and blaming me for not paying the bills. I'm wondering is there any one to question their unethical business practices and Anti-customer approach.

Consequences: People have to go through a cycle of humiliations and frustrations... wasting their time, effort, money and peace of mind. No one listens to our complaints...! Looks like there is long way to go for me to get this issue resolved at the cost of my time and patience.

My Reliance data card number: [protected]
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