[Resolved]  Reliance Landline — PATHETIC SERVICE NETWORK

Address:

South 24 Parganas, West Bengal

Again I have received call from your kolkata maintains department vide tele no :[protected] Mr Bipul 2 times ( 1st 2pm & 2nd call 3.50pm )after a long time spend & surprise he ask & said what time to open our office i have said 5pm & he told tomorrow is possible to attend? what is this ?we have also a service & maintains organization we have work all over kolkata I d'nt know what type of your service pepole where our technicin rech with in kolkata around 1.30hr to 2hr but your service pepole take 3 hr to 12hrs time.where we suffer a long time.
We d'nt know what we do! realy this is pathetic service.

Please sir look into the matter & take action for that
Waiting for your fastest reply....

Regards
A highly Unstaisfied Reliance Customer

Kaushik Das
Loyal Services
[protected]


On Sat, Mar 24, 2012 at 1:51 PM, LOYAL SERVICES <[protected]@gmail.com> wrote:

Dear Sir
This is your kind information that we have a Land line connection vide no[protected] since 2010 but we have suffer huge network problem from last eight month & repeatedly we have lodge complain on customer care but till have not solve problem.
After five month of suffering two to three technical people visit our place and suggest to install a redder box after that we have agree to install it but after install problem is not solved. Therefore we have send a mail to appellate authority & said that resolve it urgently & till not solve of problem we have not paid any rental amount. After that we have received call two to three times & they told that we have send person for resolve the issue & waive the rental amount, but till not visit any body, and now we see the connection was suspended for nonpayment. We tried to told the customer care that we have already send mail for that so please re continue at list incoming because we are a service center of kitchen appliances in Kolkata we have print & spared this no to customer now thy unable to reach us. Dial the no IVR said this no “out of service”.
Now suggest if any service center contact no is not working & after that said “out of service” what repercussions of customer’s.& if reliance networked coverage & service is this type in future we are unable to faith or suggest to friend for continue the relation with reliance .
Please help us.
Complain details:
[protected] date : 26/05/2011
[protected] date : 31/10/2011
[protected] date : 10/12/2011
[protected] date : 25/01/2012
[protected] dated 29/2/2012
[protected] dated: 9/3/2012

Our Details:
Ph:[protected]
Name Loyal services
Area: Kasba , Kolkata Word no 107
Contact person : Kaushik Das
Ph: [protected]
Designation : Partner’s of organization

Regards
Kaushik Das
[protected]




On Thu, Mar 15, 2012 at 2:14 PM, RCOMNodalOfficer KOL <RCOMNodalOfficer.[protected]@relianceada.com> wrote:

On 15-Mar-12 1:02 PM, LOYAL SERVICES wrote:
Dear
we have take a land line phone for office ( one of service center ) in kolkata no[protected] from relince since 2010 after few month we facing problem of network after that we repeatedly Lodge complain, change handset two times & told please necessary action urgently because we are also a service center that complain details:-

[protected] date : 26/05/2011
[protected] date : 31/10/2011
[protected] date : 10/12/2011
[protected] date : 25/01/2012

after that one technician visit our place and install a radder for better network but again that failed again we Lodge complain no[protected] dated 29/2/2012 spend five days but no body call or visit again we call appelateauthority again they Lodge complain no :[protected]/3/2012 they assured this will be solved with in five days but till 15/3/2012 no body attend this complain we suffer same.

now please help can we demand remuneration against that because our customer fedaf & told we are fraud because this no is not work properly but we are continuously told to reliance for that and also paid all bill upto jan2012.

now we decided to take another company connection and also proses and also not paid any kind of rental amount from frb 2012 .
But what kind remuneration we demand for last eight month suffering problem.

In taht rgard we have ludge complin on consumer fouram link http://www.consumercourtforum.in/f5/worthless-comunecation-network-service-relin...⇄

Please suggest.


Regards

Kaushik Das
[protected]
Loyal services
Kolkata