[Resolved]  Reliance Life Insurance — Absolutely no response on my policies

Today on Feb 20th 2010, I called the call centre and lodged a complaint again - [protected]. Again I am being promised that someone will call me :) This is getting ridiculous by the day. Everyone is non responsive in this company.

The IRDA was already emailed into, even they did not get to my email I guess.

Now I hope somehow I get my money back and forget that I ever got any business with Reliance. So far so good for the top business names.




[protected] Forwarded message[protected]
From: Yashveer Singh <[protected]@gmail.com>
Date: Sun, Feb 14, 2010 at 10:36 AM
Subject: Re: Complaint against Reliance Insurance Policy handling
To: Rlife.[protected]@relianceada.com
Cc: [protected]@irda.gov.in, [protected]@irda.gov.in


Hello

I am sending this email in deep regret. The services from Reliance has been very poor. After waiting for atleast 25-30 minutes on the call, I am always told that a call back will be arranged but that never happens.

The team there asked me to submit a cancelled cheque in the office so that my policy could be re-instated. I fail to understand for a policy that was mandated an ECS via Credit Card and was running till Dec 09, how come suddenly the Cheque comes into picture? In the morning I spoke to the call center people and they advised me to wait for 3-4 days so that the team could fix the ECS thing. Till that time my policy was in force.

After 10 hours, I get an email stating that my policy has lapsed effective 14th Jan. Is Reliance trying to cheat on the money by cancelling the policy behind my back

This time and again cancelling of Policies's is a very serious concern for me. Since my policy is on a monthly premium to be charged to my credit card its very tough for me to keep looking at my back if the policy is still in force and paid up or not.

I had a very basic question - if one fine day god forbid something happens to me and due to Reliance's fault my credit card for not charged, how much hassles my family would have to go through to settle the issues. I am forced to say this is very ill managed way of handling life related issues and I will seriously considering this to various websites and take this to Consumer Court proactively instead of waiting for a mishappening and then my beloved are forced to do that.

So much good in the names and faith of the big trusted names in business.

Sending this email to IRDA as I have been told they are the main governing body. I am sorry if that is not the case or if this was too little an issue to be involving IRDA at this level. But for me its worth my life on stake and with repeated instances of errors with my policy I am on no man's land. I am sure if this falls under IRDA jurisdiction, someone will take appropriate action there.

If possible please keep me posted on what is going on over there

Thanks,
Yashveer Singh



On Sat, Feb 13, 2010 at 9:28 PM, Yashveer Singh <[protected]@gmail.com> wrote:
Hello Everyone

I have been trying to find out status of my policy for quite some time now but to no avail.

My Policy Number is 13470119 in the name of Yashveer Singh. I lodged a complaint/query on 27th Jan 2010 seeking information on why my Cerdit Card was not charged on regular basis for collecting my premium. My Complaint Number is [protected].

This policy was intiated on Jan 2009. At that time as well, I had issues as Reliance forgot to charge my credit card for payments and subsequently cancelled the policy. and when i followed up the policy was reinstated.

I am again facing similar issues again and no one is responding. I am told time and again that someone will call back to confirm and nothing has happened yet. Every time I call, i am told that no senior is available to speak and will take atleast 2 hours before one can be made available. Todya I spoke to one person named Javed who again denied access to someone who could actually solve my problem.

My complaint also included request abt the way my premium was being allocated - the dates of allocation of premium has been very interminnent. It varies between 2-10 days of the day my credit card is charged.

I hope with that someone does something about this else I will be forced to take this up Reliance's chain and with IRDA.

I was about to send a cc of this email to

Sudipta Bhattacharya
Deputy Director - Life
[protected]@irda.gov.in

G. Babita Rayadu
OSD- Legal
[protected]@irda.gov.in


But have held on this for once more and next time I will not hold on to such complaints politely.

I will call at 10 AM IST again and hope I get some response

Thanks,
Yash