Reliance Mart — No Delievry | |
I had purchased a TV trolley from ur reliance mart Gurgaon and i was assured that the delivery will be done within 3 days. But i am very sorry to say that only one TV trolley was delivered and no one turned up for the assembly. I tried lots of time to contact the customer service[protected] there but no was there to help. They gave me no[protected] and try myself. I tried this no but this was again in vain. They gave a new no of Mr. SHAKIL AHMAD mob no [protected], but after hearing my name he cut the phone never bothered to pick up the call after repeated tries. Was this information helpful? | |
 2 Comments | |
Comments
I had purchased a A/C from ur reliance mart Gurgaon on 14th Nov-2009 and i was assured that the delivery will be done within 3 days. A/C was delivered and they fixed but power had gone after fixing the AC, So they could not give the demo & check the AC working condition. So they decided and informed me we will come tomorrow for checking the AC working condition. But I am sorry to say that till today(13.04.2010) no one turned up for the demo/checking the working condition. I tried lots of time to contact the customer service[protected] there but no was there to help. So, I went to reliance mart on 10.04.2010 and I found that nobody logged my complaint till the time, immediately logged the compliant. They gave me the confirmation, service engineer will come on 12.04.2010 at 7.30 pm. Monday I reached my home very early and I was waiting for Service engineer but he couldn't. Again I called customer service and asked me to send the service engineer agains he given another appointment. this was again in vain. I never seen like this worest services.
The staff is untrained and unfriendly
The staff is untrained and unfriendly
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
10%
Complaints
924
Pending
0
Resolved
97
+91 877 664 0030
+91 22 4017 6400
19-9-3/ E /5, Abhi Towers, Next To Minerva Hotel, Renigunta Road, Renigunta Road, Tirupati, Tirupati, Andhra Pradesh, India - 517501
View all Reliance MART contact information
On monday, the dining table was delivered. On tuesday, someone came to assemble the dining table. On wednesday, the shoe rack was delivered. On thursday, someone came to assemble hte shoe rack. Then they said that some parts (one leg) of the shoe rack is missing. so someone went to get it from teh reliance store which is 5mins away from my house. in 2 hours, the person did not come back. the other person could not assemble the rest of the shoe rack after 2 hours also. finally, i told them that i need to go, and they will have to come back on saturdayt to do it. So far, no one has come.
why dont they tell u at the time of taking the order that u will have to spend 4 days away from teh office i[censored] want to buy anything from reliance. Then Mukesh Ambani's strategic team is wondering why their retail venture is going kaput. They shld visit their stores sometime.
Another dept - i asked for RW DVDs. There was a single DVD pack there and i wanted the bulk pack. the person at the counter had no idea what RW DVD is. He directed me to "sir". "Sir" had no idea that they stocked RW DVDs, and that such aproduct existed. He directed me to RW CDs.
It takes 15 mins to finish billing when u r the only one at the counter.
The staff is untrained and unfriendly.
Never go to reliance again.