Reliance Mart — Irresponsible Officials all wide

Address:

Bangalore, Karnataka

I bought a Crompton & Greaves Water Heater from Reliance Mart,Banerghatta Road,Bangalore on 1st of Sept. 2012. They said their technicial will come for installation within 48 hours. I called one Mr.Amit (Store Manager) the next day to remind this. He said it will be taken care of within 48 hours. After 2 working days, I got a call from a technician who said he would be coming within sometime. I was in the office and said him to come in the evening. He said he would come the next day. Next day i called him at 9AM, He said he was in a meeting. I tried calling him after sometime, and he wasnt picking my call. He then picked up and said that he would arrive now and i waited till 1PM for him. I called him in between and he wasnt picking my call !!! . The next day I called up Reliance Customer service for about 7-8 times regarding the same and all i could hear was : "Our Technicial would contact you in 30mins/20mins/10mins" !!! Now, I called up Mr.Amit again. This time he gave the number of another person from their Rescue Dept., Koushik/Thousif something like that was his name. When i called him, He said that he would send someone tonight itself. It was time and i called him. He gave me the number of the technician who would come. I called him up and he said he wont be coming today !!! and that he would come tomorrow morning 11AM !!! I said i have office and requested him to be early. Now he starts saying that he would require an additional fixing charge of Rs.400 for a 2k geyser !!! (I was told around 150-200). Now I am done with Reliance guys and is waiting for someone to turn up :(