[Resolved]  Reliance Mobile Communications — Value added service

Address:

Bangalore, Karnataka

Sir,

Note I have not activated any VAS service this has been done automatically from your end and SMS sent to me on 16/6/2010. I using two mobile numbers to prove the same case, you can't fool gullible public. Perhaps I have to use consumer court & apply MRTP acts to save innocent customer's being cheated by company yours. Iam circulating this message to all concerned.

Sreenivas


--- On Wed, 7/7/10, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your mail
To: "gsreeny" <[protected]@yahoo.com>
Date: Wednesday, 7 July, 2010, 1:32 PM


Dear Customer,


This is in response to your e-mail regarding VAS pack issue. As we inform you earlier that that as confirmation received from concerned team the INDCRICKETDAY pack have been activated towards your account from your end. Hence, we are unable to process your request for the waiver.



Kindly note that said pack has been deactivated and no other VAS pack is active against your account.

Further to your e-mail regarding Call details Request against your reliance Mobile number [protected], please note that we do not provide backdated call detailed.



However, you can get Call Details Records (CDR) for only last 3 months and the details of beyond 3 months will not be provided.



Kindly note the following details:



You will be charged for Rs.25/- per CDR request.
CDR history can be taken only for last 3 months.
CDR can be provided for dialed numbers and not for specific number.
CDR of incoming calls will not be provided.
You will receive the hard copy of call history details.
You will receive the hard copy of the Call Details in next 7 days.
Kindly be assured that after we receive the required details, we would do our best to assist you with your concern.



Please forward the following details (CDR history can be taken only for last 3 months) :

Start Date:
End Date:
Complete name and billing address (as per our records):
Date of birth:
Last recharge COS (Class Of Service) value (Denomination for recharge voucher / E- recharge done):
Alternate contact number:
Best time to contact you at the alternate number.
Reason and approximate date you called up *333 last time.
We would require the same to assist you better, since we tried contacting on your number but were unable to reach you.


Regards,



Sonu Ratnakar

Customer Care
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

You may also call on 198 or *333 (Both are Toll free) from your Reliance Phone or[protected]Chargeable from any other phone).

Dial *225 to get your CDMA Prepaid Account Balance Information

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: gsreeny ([protected]@yahoo.com)
Date: Wednesday, July 07, 2010 08:50 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: sreeny g ([protected]@dataone.in)
Subject: RE: Reference your e-mail

sir,

sub:[protected]

This is not acceptable, as I use my mobile only for calls, hence question doesn't arise. You have to refund the amount of Rs.40 for eight day's deduction.

Please send me call statement for entire month of June'2010 pertaining to [protected]. This will reveal the information.

Look Iam not bothered about 40 bucks, Iam more concerned about business ethics of ADAG.

Hence resolve this immly., or Iam taking this further.

Regards,

Sreenivas



--- On Tue, 6/7/10, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your e-mail
To: "gsreeny" <[protected]@yahoo.com>
Date: Tuesday, 6 July, 2010, 11:05 PM


Dear Customer,



This is in response to your e-mail regarding VAS pack issue. Please note that as confirmation received from concerned team the INDCRICKETDAY pack have been activated towards your account from your end. Hence, we are unable to process your request for the waiver.



Kindly note that said pack has been deactivated and no other VAS pack is active against your account.


We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,


Manoj Patre

Customer Care

Reliance Communications.


For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.


You may also call on 198 or *333 or[protected]Toll free numbers).


Dial *225 to get your CDMA Prepaid Account Balance Information.


Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).


Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: gsreeny ([protected]@yahoo.com)
Date: Tuesday, July 06, 2010 09:32 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: gs ([protected]@yahoo.com)
Subject: Re: Reference to your e-mail regarding service request id[protected]

Sir,

Whom are you fooling??

On 16/6/2010 at 22:13 i got a SMS "thank you for subscribing to cricket info VAS service from 58888, stating that Rs.5/day (my balance was Rs.402 on that day) since I could not de-activate the same using the number given since it didn't work, I orally lodge complaint no.[protected] on 17/6/2010 @ 08:05hrs. They said it will be done within 24 hrs, then again on 19/6/2010 i got SMS RMJ Reliance stating it will be deactivated within hours. But till 23/6/2010 a sum of Rs.40(for 8 day's has been deducted.

Also my mobile-[protected], you have refund Rs.15/ for three day's deduction not just Rs.5/-

Please go through records & explain the anomaly's in system. I expect you to refund the entire amount Rs.40/- for mobile-[protected] without much fuss.

Sreenivas/bangalore




--- On Tue, 6/7/10, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: 'ADAG=[protected]' Reference to your e-mail regarding service request id[protected]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Tuesday, 6 July, 2010, 4:15 PM


Dear Customer,



In response to your mail regarding VAS pack (INDCRICKETDAY) issue, please note that the said pack is activated by you. Hence, we are unable to process your request for waiver.


Further, we would like to inform you that the INDCRICKETDAY pack has been deactivated for your Reliance Mobile number [protected].


Regards,


Chandan Kumar

Customer Care

Reliance Communications


For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].


Prepaid customers can call on 198 or *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Dial *225 to get your CDMA Prepaid Account Balance Information.


Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.