[Resolved]  Reliance Mobile Postpaid — bill not received - Complaint no[protected]

Address:

Nashik, Maharashtra

Dear Sir,

I have being using reliance post paid CDMA phone since last 6 months and i was paying the bills within time lines though i was not getting the bills on my correct mail id.

Due to unknown reasons i have even not received the SMS to pay the bill for previous month.

Hence i was not able to pay within time lines.

After giving call to call center Speaking with Mr Prashant ( Floor Manager ) he was saying your mail id is correctly captured as [protected]@hotmailmail.com but my mail id is [protected]@hotmail.com.

HE accepted that he have never seen mail id of hotmailmail.com

After, requesting him for reversal of late payment fees he is not accepting the companies fault.

Hence request you to look into the matter and reverse the payment of late fees only.

Thanks and Regards
Jayesh N Thawani
[protected].