[Resolved]  Reliance Netconnect + — Bills generated even after termination

Address:

Coimbatore, Tamil Nadu

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From Reliance Communications I bought Reliance Netconnect+ Wireless Broadband Connection - [protected]
I was using that for more than one year
I recently went in person to the Reliance Webworld in 100 Feet Road, Coimbatore, and I gave the request for disconnection. A person named Hema took my request it is there in the customer voice form which i have shown here. and she has taken my request for TERMINATION of connection on 11/12/2012 and told me that within 15 days my connection will be terminated

But they are still generating bills for me

In this regard I have called the customer care executive and said that my connection is in SUSPENDED state, which never the person (Hema) who took my request told me about and wanted me to go to web world and fill a form which i have already filled

Then i called again on the same day itself, she said that even though it is in suspended state no bills will be generated

Both these conversations happened one month before

Even after the promise made by the customer care executive Reliance has generated another bill on 25-Mar-2012 this is after the one month second customer care executive told me that no bills will be generated


on 29-March-2012 I made three calls::

first Call: she has introduced a new word to me, she told me that my connection is in SAFE CUSTODY and told me to go the reliance web world again - then i got frustrated with her reply , i asked for her superior, she transferred the call, he did not take the call for two minutes

second call: i explained it again, and told her not to transfer the call and i asked for her superior and she told me that it is her company policy to transfer the call, and i asked her whether it is her company policy to charge customers even after they disconnect the connection. and when you(first one) can ask me to go to reliance web world for the problem created by reliance why cant i ask your superior to come and take the call then after some time she came back saying the she can only transfer. i agreed to it still after two minutes the superior did not take the call

third call: Ho Ho Ho and he introduced the third word "RETENTION" - he said that i my connection is under RETENTION and not under termination, so to him i asked what are the words available in the Reliance Communication Dictionary to fool people and charge customers even after the customer wants to terminate the connection. He said that even though the bill is generated i am not charged. then i asked why in the first place the bill is generated if i have asked you to terminate the connection two months back



SO IF YOU HAVE THE MONEY TO GIVE RELIANCE AND TIME TO TALK WITH THEIIR CLUELESS CUSTOMER CARE REPRESENTATIVES AND UNRESPONSIVE SUPERIORS
GO AHEAD AND BUY RELIANCE PRODUCTS AND MONEY TO THEM FOREVER AND EVER