[Resolved]  Reliance Netconnect Broadband + — Slow Internet Connection

Address:

North Delhi, Delhi

Hello ,

I bought the Broadband connection from Reliance in Second week of March , # is [protected] . The Plan is supposed to be full broad band i,e I am supposed to get 3.1 Mbps speed , meaning around 300 KBPS , but I never recived this speed .

I had Complained to reliance Customer care 3 Months back about that did some standard troubleshooting with them but that did not resolve the issue , Customer Care C asked me to get the Datacard checked , which I checked with another Laptop but the Speed remained the Same .
Then I logged another complaint at Delhi Customer care[protected] , initially they said that its an issue with network and would be rectified in 3-4 Days & I will be contacted by network team ( nobody Contacted). then I called again they said they will arrange an Engineer visit which took 1.5 Weeks to get arranged , Engineer came and found the same Issue, he said that he will send this report to Network team as they would be able to resolve the Issue. Network team called on 12th May , since then nothing , THE ISSUE PERSIST above all I do not have the energy to Follow up with them anymore .

I also Complained to the Customer care Face book page , they replied back but no change in the Service ,

Around 15 -20 Days back I got a call from Mumbai asking about the issue and he said that he will escalate also but nothing till now .

My Data Card Number : [protected]
Issue Logged with Reliance :[protected]

I get the Full Signal .

My Concern is , what is the point of availing a Full broadband plan if I am not getting the Service which I should be Getting by Default since Start , moreover mine is supposed to be a corporate connection , I am Following Up with reliance on this for months but no resolution in the Sight .The Speed at times is pathetic & the Connection Drops Frequently . The issue is acknowladged by carious Engineers.


Regards
AW

PS : Please see attached for the Speed tests done at various times .

My Conclusion : Even if I am a Paying customer & ready to pay the premium for better service the service providers is treating me shabbily , Reliance is Bad in Service and Customer care both , hope we get a better option soon ,