[Resolved] Reliance Netconnect Broadband+ — No constant connection & slow downloading speed of 15 kbps | |||
I had taken the Reliance Netconnect Broadband connection yesterday , the reliance executive assured me that I'll get a min speed of 2.1 Mbps though they are telling its 3.1. But the highest downloading speed that I got is 266 kbps, that too once. I cannot download a even a single file of 7MB as the connection is not constant. You'll not notice the break in connection as it reconnects automatically but we can identify it fron the connected duration. I had taken this connection since the executive assured me that it is faster than MTS which gives a speed over 1 Mbps that I have seen in person. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
i chatted with reliance guys, they just send me some stupid drafted email about disconnecton and slow speed which are no help, it says to uninstall and reinstall reliance software and test it on other machine if any. here is the chat:
my internet speed is slow since i purchased it, its going to 1 month now, please help!!!. I am frustrated at the moment. also it disconnects automatically and signals goes down itself
You are now chatting with shailendra
(15:38) Vishal: hi
(15:38) shailendra: Good Evening, ! This is Shailendra from Reliance NetConnect Live Chat Helpdesk.
(15:39) shailendra: If I understand you correctly, you are facing slow speed issue, am I correct?
(15:39) Vishal: hello.
(15:39) Vishal: yes
(15:39) shailendra: I will certainly assist you with that. May I know your ten-digit data card number?
(15:39) Vishal: sure, it is [protected]
(15:39) shailendra: Thank you for providing the details.
(15:39) Vishal: please help me now
(15:39) shailendra: I will certainly assist you with that.
(15:40) Vishal: my broadband connection speed is slow since i have purchased it
(15:40) shailendra: May i know the speed you are getting?
(15:40) Vishal: presently m usig same connection to contact u and it is still dsiconnecting autmatically and signals going down
(15:41) shailendra: May i know the network mode you have selected?
(15:41) Vishal: .45 kb/sec
(15:41) shailendra: Okay.
(15:41) Vishal: broadband+
(15:41) Vishal: do u want me to run any speedtest
(15:41) Vishal: do you have any website where i can run speed test
(15:42) shailendra: May i know the user id and password entered by you in reliance net connect dialer?
(15:42) Vishal: i have called you guys before
(15:42) Vishal: its the same data card number
(15:42) shailendra: Okay.
(15:43) shailendra: May i know the location you are facing the problem?
(15:43) Vishal: shailendra, if i use wrong username and password, will i be able to start connection=
(15:43) Vishal: u tell ?!!!
(15:43) Vishal: am located at faridabad
(15:43) Vishal: sector 14
(15:44) Vishal: and dont say that you guys having problem near sector 14 in your tower
(15:44) shailendra: Yes you may be able to connect but you will be disconnect after few minute.
(15:44) shailendra: If you enter the wrong user id and password.
(15:44) shailendra: Okay.
(15:44) Vishal: this i am listening frm you guys since i have purhased it
(15:44) shailendra: May i know the number of signal bar you are getting in broadband+ mode?
(15:45) Vishal: this is not done at all. i have not be been able to use atleast speed of 1 mbps till now
(15:45) shailendra: Okay.
(15:45) Vishal: m paying for upto 3.1 mbps
(15:46) shailendra: May i know the number of signal bar you are getting in broadband+ mode?
(15:46) Vishal: and i should get atleast 1 mbps
(15:46) Vishal: its 4 somtimes 5
(15:46) Vishal: most of the times it is 5
(15:46) shailendra: I apologize for the inconvenience caused to you.
(15:46) shailendra: Okay.
(15:46) Vishal: i dont need your apologies
(15:46) Vishal: i just want resolution
(15:46) shailendra: I understand your concern.
(15:46) shailendra: Could you please give me a few moments for gathering information for you?
(15:47) Vishal: please try to understand my position m using this service first time and this is how facing issues
(15:47) Vishal: sure go ahead
(15:47) shailendra: Thank you.
(15:47) Vishal: ur welcome
(15:49) Vishal: if i use my mobile modem, i am getting more speed than this 3.1 mbps connection
(15:49) shailendra: Thank you for being on line.
(15:49) Vishal: welcome
(15:50) shailendra: If I understand you correctly, you are able to connect but after few moment you are disconnected, am I correct?
(15:50) Vishal: yes signals goes down automatically and speed it slow everytime, i am just asking to get speed atleast 1 mbps
(15:51) shailendra: Please reconfirm me your email id?
(15:51) Vishal: [protected]@yahoo.com
download speed 0.12 mbps upload speed 0.05 mbps
You are now chatting with shailendra
(15:38) Vishal: hi
(15:38) shailendra: Good Evening, ! This is Shailendra from Reliance NetConnect Live Chat Helpdesk.
(15:39) shailendra: If I understand you correctly, you are facing slow speed issue, am I correct?
(15:39) Vishal: hello.
(15:39) Vishal: yes
(15:39) shailendra: I will certainly assist you with that. May I know your ten-digit data card number?
(15:39) Vishal: sure, it is [protected]
(15:39) shailendra: Thank you for providing the details.
(15:39) Vishal: please help me now
(15:39) shailendra: I will certainly assist you with that.
(15:40) Vishal: my broadband connection speed is slow since i have purchased it
(15:40) shailendra: May i know the speed you are getting?
(15:40) Vishal: presently m usig same connection to contact u and it is still dsiconnecting autmatically and signals going down
(15:41) shailendra: May i know the network mode you have selected?
(15:41) Vishal: .45 kb/sec
(15:41) shailendra: Okay.
(15:41) Vishal: broadband+
(15:41) Vishal: do u want me to run any speedtest
(15:41) Vishal: do you have any website where i can run speed test
(15:42) shailendra: May i know the user id and password entered by you in reliance net connect dialer?
(15:42) Vishal: i have called you guys before
(15:42) Vishal: its the same data card number
(15:42) shailendra: Okay.
(15:43) shailendra: May i know the location you are facing the problem?
(15:43) Vishal: shailendra, if i use wrong username and password, will i be able to start connection=
(15:43) Vishal: u tell ?!!!
(15:43) Vishal: am located at faridabad
(15:43) Vishal: sector 14
(15:44) Vishal: and dont say that you guys having problem near sector 14 in your tower
(15:44) shailendra: Yes you may be able to connect but you will be disconnect after few minute.
(15:44) shailendra: If you enter the wrong user id and password.
(15:44) shailendra: Okay.
(15:44) Vishal: this i am listening frm you guys since i have purhased it
(15:44) shailendra: May i know the number of signal bar you are getting in broadband+ mode?
(15:45) Vishal: this is not done at all. i have not be been able to use atleast speed of 1 mbps till now
(15:45) shailendra: Okay.
(15:45) Vishal: m paying for upto 3.1 mbps
(15:46) shailendra: May i know the number of signal bar you are getting in broadband+ mode?
(15:46) Vishal: and i should get atleast 1 mbps
(15:46) Vishal: its 4 somtimes 5
(15:46) Vishal: most of the times it is 5
(15:46) shailendra: I apologize for the inconvenience caused to you.
(15:46) shailendra: Okay.
(15:46) Vishal: i dont need your apologies
(15:46) Vishal: i just want resolution
(15:46) shailendra: I understand your concern.
(15:46) shailendra: Could you please give me a few moments for gathering information for you?
(15:47) Vishal: please try to understand my position m using this service first time and this is how facing issues
(15:47) Vishal: sure go ahead
(15:47) shailendra: Thank you.
(15:47) Vishal: ur welcome
(15:49) Vishal: if i use my mobile modem, i am getting more speed than this 3.1 mbps connection
(15:49) shailendra: Thank you for being on line.
(15:49) Vishal: welcome
(15:50) shailendra: If I understand you correctly, you are able to connect but after few moment you are disconnected, am I correct?
(15:50) Vishal: yes signals goes down automatically and speed it slow everytime, i am just asking to get speed atleast 1 mbps
(15:51) shailendra: Please reconfirm me your email id?
(15:51) Vishal: [protected]@yahoo.com
(15:51) shailendra: Okay.
(15:51) Vishal: did you find anything?
(15:52) Vishal: or you still want to probe ?
(15:53) shailendra: Vishal i have send you 2 mails.
(15:53) Vishal: download speed 0.12 mbps upload speed 0.05 mbps
(15:53) Vishal: these are speedtest.net test details
(15:53) Vishal: see how slow speed m getting
(15:53) Vishal: okay
(15:53) shailendra: The first one is for the frequent disconnection.
(15:53) Vishal: let me check email
(15:53) Vishal: wait
(15:53) Vishal: let me check it
(15:53) Vishal: be online
(15:53) shailendra: Sure.
(15:54) shailendra: The first one is for the frequent disconnection., and the second one is for slow speed please follow the trouble shooting steps your speed will improve.
(15:56) shailendra: Vishal are you online?
(15:56) Vishal: yes
(15:56) Vishal: cant you waut
(15:56) Vishal: wai
(15:56) Vishal: wait
(15:56) Vishal: i waited for you for 5 minues
(15:56) shailendra: Okay.
(15:57) Vishal: can you wait to let me check emails
(15:57) shailendra: Okay.
(15:57) Vishal: I AM USING YOUR SAME SLOW INTERNET
(15:57) Vishal: WORST SERVICE ANYONE CAN RECEIVED
(15:58) Vishal: U GUYS HAVE JUST GIVEN ME A TALLA
(15:58) Vishal: I KNOW ABOUT IT
(15:58) Vishal: I AM GOING TO COMPLAIN TO RELIANCE COMMUNICATIONS WITH THIS CHAT _