[Resolved]  Reliance Netconnect Broadband Plus — Billing Plan Change and Excessive Billing

Address:

Pune, Maharashtra

I am user of Reliance Net Connect Broad Band Plus HSD card and my number HSD card number is [protected]. I was getting poor service from Reliance since Dec'09 and I communicated the same by email and calling to customer care. To these request they responded something like this -

"Your actual speed can be as high as 3.1Mbps, but in most real-world situations, you can expect average speed of 500 kbps."

Hence I raised a billing plan change request on 24-May-10 to convert my billing Plan to Rs. 499/ month (10 GB Night plan), which was not changed till 26-Jul-09. And an excessive bill of amount Rs. 2920 is sent to me. When I raise the concern to Reliance, they say that you actually use net services to that extend. And you have to pay this amount.

However after a lot of heated discussion with customer care executives (more than 5 times) they agreed to give me a waiver, which will reflect in next bill. And asked me to pay Rs. 1949.00 to clear all the dues, which I did before due date.

But again in next bill which I received includes the Rs. 499 as pending amount. For which I am still fighting and I haven't paid my last bill.

By they my HSD services are downgraded many times and even disabled at least twice. And now my services are discontinued since 18-Sep-10.

Reliance Team is constantly calling me to pay my all dues but they are not ready to resolve the matter. I am fed up by their calls and want to close the connection. But in any case I am not going to pay any amount to Reliance.

"BEWARE OF RELIANCE NETCONNECT BROADBAND Plus"

Regards,
Aditya Gupta