[Resolved]  Reliance Netconnect Broadband Plus — Their website gives me wrong statistic about data usage

Address:

Uttar Pradesh

Dear Sir,

I use reliance netconnect broadband plus. I am using their plan which give me 10gb day and 3 gb night usage limit. Any overuse will cost me extra. To check usage statistic I have to visit http://myservices.relianceada.com (told by reliance customer care executive). from three months in a row this website is giving wrong usage statistic. It always show less usage than actual. For example my actual usage on night is more than 8GB at the moment (I am damn sure about this) but reliance website tells me its 4GB.

This cause me underestimate my usage and at the time of billing I get high bills (bills are made on actual usage)

It may be possible that reliance is deliberately doing that to fool users to earn extra money.