Reliance Netconnect Data Card — Harassment to pay for a cancelled connection

Address:

Andhra Pradesh

Hello There,

I had been using Reliance net connect (data card number - [protected]) for a few months till mid may. More than once I complained to the company about having technical problems. Which never seem to get resolved. Then finally after trying for over a month I asked them to disconnect my number. I even recieved a call from their customer relationships officer. The lady assured the connection would be cancelled. This has been over the past month and half since I asked for the disconnection. At that time nobody mentioned for a written document to be submitted for disconnection. The relaince people kept calling me everyday and harrassing me about the payment and every time i would tell them I have asked for cancellation they would just hang up. And next day the same would happen. Now they are claiming it is my fault that I didn't make payment and give in writing for connection. They don't clearly mention this when i first asked for the cancellation. I would pay if i am using. But I am not using the data card.

I am being harassed everyday by their agents to make payment when I haven't even used it for over a month.
Upto recently maybe a week back from today, A person did mention about this written statement and even said he would come collect the written statement but nobody showed up. They expect me to chase them for that as well.

First dealing with technical issues.. Losing all my work time due to bad connection while using Reliance Net connect. And now after asking for cancellation i am being harassed for this payment issue.

Please help me put a closure to this matter. Why should I suffer for their bad services.

Please help

Sincerely
Anisha