[Resolved]  Reliance Netconnect Data Card — Poor Speed and Wrong Billing

Average speed for entire month was less than 10kbps
Billing is also wrong.

See my corresspondence with them, they are not admitting their fault.

From Relaince Netconnect Last Mail
Dear Mr. Gupta,

Greetings of the day!

This is in response to your mail received and subsequent telephonic conversation had with you at regarding service reconnection issue of your number [protected]. We understand that all your queries have been addressed properly.

We are committed to serve you the best and value your association with us.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].


Yours sincerely,

Harsha Jani

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged.. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sushil Gupta ([protected]@gmail.com)
Date: Thursday, July 16, 2009 10:24 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); rajesh.kr.[protected]@relianceada.com (rajesh.kr.[protected]@relianceada.com); Shweta.S.[protected]@relianceada.com (Shweta.S.[protected]@relianceada.com)
Subject: Re: Re: bill : Non delivery of claimed services of reliance and fake billing


Restart services immediately, send revise bill at the earliest




On 7/16/09, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Customer,



Greetings of the day!



This is in response to your mail received at Reliance Netconnect Broadband number. A telephonic conversation had with you regarding wrong charge, ww staff related complain, and speed issue. We understand that we attend all of your queries. Please note that your request regarding speed issue is logged as Service Request ID[protected]. We are working on it and will respond to you within 4 days.


We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,



Himadri Sarkar

Netconnect Broadband

Reliance Communications

With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sushil Gupta ([protected]@gmail.com)
Date: Wednesday, July 15, 2009 10:12 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: rajesh.kr.[protected]@relianceada.com (rajesh.kr.[protected]@relianceada.com); Shweta.S.[protected]@relianceada.com (Shweta.S.[protected]@relianceada.com)
Subject: Re: bill : Non delivery of claimed services of reliance and fake billing

Dear Bhupendra Sandey


Let me express my happiness for your prompt reply, it reflects from your mail that claimed speed from data card is variable upon the system parameters and locations, though not claimed initially at the time of saleing the product in detail, However in order to clarify more as requested by you i am sending you details as under :-

Number of signal bars.
Varied from Three to four

Operating system
Windows XP/ Vista

Data card make and model.
Model EC 168C
CE0682
RSN : RHWCD[protected]
SKU : CDHW04Z1
Desktop/Laptop make and model.
Laptop : Latest Sony VIAO with 3GB RAM

Slow speed trend (Facing problem for whole day /for particular time period).
For most of the duration, as attached in the my previous mail in excel statement

With all sites/for particular sites facing this problem.
With All Sites

Current location with landmark where you are facing the problem.
Jaipur

Suitable time of engineer visit (between 9.30 am till 6.30 pm only except Sundays).
Can contact me at any time provided he is position to resolve the problem and does not waste his and my time.

However i shall still prefer to switch from Reliance to other services providers in view of the very slow average speeds as reflected from attached Excel file in last mail.

The duration shown in the attachment does not seem to hold any ground as it is suggested at times i have used your services for continuous six to seven hours, which is not true.

I request you to kindly do any of the following :-

Change my bill as per the actual timings with reference to justified speed terms, per minute plan is always taken assuming that sufficient speed would be attained.
And after rectification of defects change my plan as may be agreed between both the entities.

Or Allow me take the matter with the appropriate authorities of Govt of India as per the provisions of law within my rights, if a satisfactory resolution of problems is not there with you. As there may be other customers also who are availing your "claimed "services but are not able to communicate their grievances to appropriate forum.

( This mail shall also form part of any legal matter in future )

With Regards

Sushil Gupta
[protected]




On 7/15/09, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Mr. Gupta,



Greetings of the day!



This is in response to your mail regarding billing issue of Netconnect Broadband number [protected]. Please note that your complaint is logged as transaction ID[protected]. We are working on it and will respond to you in next 48 hours.

Further to your mail regarding poor speed issue, please provide us the below mentioned details:
Number of signal bars.
Operating system.
Data card make and model.
Desktop/Laptop make and model.
Slow speed trend (Facing problem for whole day /for particular time period).
With all sites/for particular sites facing this problem.
Current location with landmark where you are facing the problem.
Suitable time of engineer visit (between 9.30 am till 6.30 pm only except Sundays).
We would require the same to assist you better, since we tried contacting on your number but were unable to reach you.

Also to your mail regarding name and address details issue, we would request you to visit the same Reliance Outlet wherein you have submitted your address and identity proof for further assistance.

In continuation to your complaint against Reliance sales executive, we have taken your feedback and forwarded the same to the concerned department for further review and appropriate action to be taken.

We would like to inform you that the outstanding amount in your account has crossed the credit limit* allotted to you. This outstanding amount consists of:

The amount already billed to you, payment for which is yet to be received.
The unbilled usage, which comprises o[censored]sage charges that has not yet been billed.
* Credit limit is dynamically allocated by the system according to the initial deposit, usage pattern, payment history and the time period you have been using our services. This will vary from customer to customer. Paying a deposit can increase the credit limit further. If you deposit an amount such that your credit limit takes care of your monthly usage, you can be sure that your services will not get interrupted during the month. However, you must ensure that you pay your bills on time i.e. prior to the due date.



The total outstanding in your account as on 15/07/09 is Rs.1473.72/-. In order to enjoy uninterrupted services, we request you to visit nearest Reliance Mobile Store and make payment to clear the outstanding.

Also note that during suspension of services you will not be charged for rental and your usage will also as per pro-rata basis for that month.

In addition to your mail regarding exit from our services, we request you to reconsider your decision.

We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.


We understand your concern and assure you of a rapid improvement in this situation shortly. We are able to deliver world-class customer service only by providing resolutions to our customer’s grievances.



We look forward to co-operation of esteemed customers like you.

The list of Reliance Mobile Stores is attached for your reference.

We are committed to serve you the best and value your association with us.


For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Bhupendra Sandey

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice... This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Sushil Gupta ([protected]@gmail.com)
Date: Tuesday, July 14, 2009 01:50 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); rajesh.kr.[protected]@relianceada.com (rajesh.kr.[protected]@relianceada.com); Shweta.S.[protected]@relianceada.com (Shweta.S.[protected]@relianceada.com)
Subject: Fwd: Re: Fwd: bill : Non delivery of claimed services of reliance and fake billing


Dear Sir

I have seen data uses from the user ID and password sent to me and have filtered out free duration from my plan, table attached herewith contains my data uses, average speed per second .

Please go through the attachment, i have also worked out the time when speed was less than 10 KBPS, moreover at times it is shown that i have used internet for continous six to seven hours, which is impossible since never worked for such duration, moreover in one case it is shown that i used the internet for seven hours and just within half an hours metering is shown again.

It is quite conspicuous now that you have sold me your product with false claims and billing is also not reasonable and justified, please compensate me for poor services and return my initial security deposit at the earliest elso i shall write to Telecom Regulatory Authority, Ambudsman, IT Department and appropriate forums for recovery and raise this issue at sutiable level.

With Regards






[protected] Forwarded message[protected]
From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Date: Jul 14, 2009 12:01 AM
Subject: RE:'ADAG=[protected]' Re: Fwd: bill : Non delivery of claimed services of reliance and fake billing
To: Sushil Gupta <[protected]@gmail.com>


Dear Customer,



Greetings of the day!

We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.



We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

This is in response to your mail regarding Netconnect Broadband number, we request you to write us back with the following details at the earliest:

Your Netconnect Broadband number.
Best time to contact you at alternate contact number.
We would require the same to assist you better, since we tried contacting on your number but were unable to reach you.


We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Vikash Jharia

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Sushil Gupta ([protected]@gmail.com)
Date: Monday, July 13, 2009 02:50 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); rajesh.kr.[protected]@relianceada.com (rajesh.kr.[protected]@relianceada.com); Shweta.S.[protected]@relianceada.com (Shweta.S.[protected]@relianceada.com)
Subject: Re: Fwd: bill : Non delivery of claimed services of reliance and fake billing

Dear Sir

This is to inform you that replies given are misleading and does not provide any substantial information regarding my queries and points raised by me. If my device is not started immediately and billing details are not provided to me at the earliest along with the speed and time details, i shall follow appropriate legal course under the consumer court.

I again remind of the fact this mail shall be treated official documentation under any legal proceedings later on.

With Regards

Sushil Gupta

[protected]




On 7/12/09, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Mr. Gupta,

Greetings of the day!

This is with reference to your mail received at Netconnect Broadband. Further please note that initially, Reliance Netconnect Broadband service will be launched in selected cities. Find the list for the same attached for your ready reference.

However, the data card gives you the seamless connectivity all over India but the speed available will be that of CDMA1x (up to 144Kbps) wherever the Netconnect Broadband+ Network is not available. When Hybrid mode is selected, the mode will latch to Netconnect Broadband+ network first if it is available. If it is not available then it will automatically latch to CDMA 1xnetwork. When customer is mobile and if he moves from Netconnect Broadband+ to CDMA 1x network work area then soft handover will take place to CDMA 1x network without disconnecting data call and vice-versa when he again moves to Netconnect Broadband+ network area from CDMA 1x...

Further, please select the 'Hybrid Mode' while roaming/traveling. However, if you are in HSD network area then select 'HSD Mode' only.

Also, please use USB cable to connect the HSD to Laptop/Desktop and then please try using the card in different locations in the same premises.

You can also visit our website for details of Netconnect Broadband+ coverage cities. Find the URL mentioned below:

http://www.rcom.co.in/Communications/rcom/RNetconnect/coverage%20maps.html

However, if you are in HSD coverage area and still facing poor speed issue, please write us back with the following details:
Your Reliance Netconnect Broadband number.
Customer Application Form (CAF) number.
Operating system.
Data card make and model.
Desktop/Laptop make and model.
Slow speed trend (Facing problem for whole day /for particular time period).
With all sites/for particular sites facing this problem.
Current location with landmark where you are facing the problem.
Number of signal bars.
Suitable time of Engineer visit:(between 9.30 am till 6.30 pm only Except Sundays).
Alternate contact number, if any.
Best time to contact you at alternate contact number.
We would require the same to assist you better.

We sincerely regret the inconvenience caused to you in this regard.

We are committed to serve you the best and value your association with us.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].

Yours sincerely,

Sachin Thakkar
Netconnect Broadband
Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments)... Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sushil Gupta ([protected]@gmail.com)
Date: Saturday, July 11, 2009 03:29 PM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com); datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com)
Subject: Fwd: bill : Non delivery of claimed services of reliance and fake billing



[protected] Forwarded message[protected]
From: Sushil Gupta <[protected]@gmail.com>
Date: Jul 11, 2009 3:17 PM
Subject: Re: bill : Non delivery of claimed services of reliance and fake billing
To: "Shweta.S.[protected]@relianceada.com" <Shweta.S.[protected]@relianceada...com>
Cc: rajesh.kr.[protected]@relianceada.com


Dear Shweta

Thanks for the attachments sent to me, however i would request you to kindly forward this mail to your state head/ regional head immediately in view of the following reasons, i shall only be able to pay the bill till following reasons are reasonable and adequately addressed by Reliance DATA card sold to me, moreover the claims made via this e mail will also stood part of the any legal complications later on.

That I requested your marking executive Mr Vinod Saini to give me a data card in personal name and format only, however due to reasons best known to him, he delivered bill addressed with me Company's name, probably he had availed some benefits accruing from corporate saleing not duly transferred to me.

That data card provided to me did not serve me the services committed through the advertisement / notifications, the speed was less than 2 kbps for most of the time and since my package is on per minute basis, i am likely to be cheated with the false claims made in the proposal shown to me at the time of purchase of this device, kindly give me my bill in such cases with the per kb of the speed and duration of which i used the device in detail.

That i have requested your representative to give me minute wise details of my uses, he has refused to provide such details.

That this lack of transparency in the billing is against business ethics, i shall pay bill upon full satisfaction of the above narrated aspects, meanwhile i shall also request you to compensate for my precious time lost due to very reduced speed of Internet as your device has not served its purpose and i faced humiliation and embarrassment in various meeting due to poor delivery of online presentation due to insufficient speed.

Please forward this mail to those concerned so that i may take a final decision, moreover your device has stopped working for the last five days, in this duration also i have faced many problems, please allow me for suitable compensation for the same as per the rule of the law. I shall also remind you of the fact that I shall not be liable for any charges for closed period from Reliance.


Awaiting a promt reply with genuine justifications.


With Regards

Sushil Gupta
[protected]






On 7/11/09, Shweta.S.[protected]@relianceada.com <Shweta.S.[protected]@relianceada.com> wrote:

plz find your bill



Thanx & Regards
Preeti Sharma
Sales - Co - Ordinator
CWG Department
Jaipur
Ph[protected]










<<relaince data uses details.xls>>