[Resolved]  Reliance Netconnect — Reliance Netconnect change in plan and billing

Address:

Maharashtra

Dear Sir,

RE:'Reliance=[protected]' Re: Change of Data Plan - [protected]

Still waiting for change in data plan from post to prepaid.
After follow up of nearly 60 days still there is no progress.
Please find point by point details
1 request through online to change plan on[protected].
2 Finanlly receive mail on 15 or 16 may, reg. instruction to visit near relaince custmer care to change plan
3 On 18 may 2011 visited Thane customer care and had given written request to change Plan and at the same time paid fulll amount of outstanding dues of 1724 as instructed by customer care.
4. Still waiting for change of data plan and now again outstanding of may to june bill is showing.
5 Now who is resposible for this outstanding and delay in process.
6 I am now seeking help from consumer court to settle the issue, if Plan is not changed to Prepaid in due course.



Rgds

Vikram Jeet

I am appending trail mail communication for details

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding Postpaid to Prepaid and Billing related issue towards your Netconnect Broadband+ number [protected].

Kindly note that your request has already been registered vide Service Request ID[protected]. We are working on it and will respond to you within shortly.

We regret the inconvenience caused.

Regards,

Tanushree Sen
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Vikram Jeet (vikram.[protected]@gmail.com)
Date: Saturday, May 28, 2011 01:23 PM
To: Care Chennai ([protected]@relianceada.com)
Subject: Re: Change of Data Plan - [protected]

To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Cc: Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: Change of Data Plan - [protected]

Dear Sir/Madam
Already requested to migrate my account from postpaid to prepaid on 18th april but no solution due to which extra amount of rs. 937 already paid with apr month bill total 1724 to clear full overdue amt on 18-05-11 but still no solution. Now overdue of r. 201 is showing. who is going to pay this, already taken rs. 937 due to delay in changing data plan now same thing happening. It is mistake of reliance and customer is paying for it.
Subscriber ID Service Request No Creation Date Category Sub Category Status
[protected] [protected] Mon, Apr 18, '11 Service Related Change in Data Plan Closed
[protected] [protected] Thu, May 5, '11 Service Related Change in Data Plan Closed
[protected] [protected] Wed, May 25, '11 Service Related Change in Data Plan Solving
[protected] [protected] Fri, Apr 8, '11 Service Related Change in Data Plan Closed



On Thu, May 5, 2011 at 10:00 AM, vikram jeet <vikram.[protected]@idbi.co.in> wrote:

Dear sir,
I already requested twice to change my data plan with Service Request No. are[protected] but both time request status is closed wothout changing my traiff plan. As first request given on Mon, Apr 18, '11 which well before my billing cycle of 22nd of every month. Now again bill is generated for the old tariff plan.. I request you to change the traiff plan from existing Postpaid Broadband+ 3 GB to Prepaid Tariff Plan of Rs. 350, 500 MB and validity of 30 days.

Subscriber ID [protected]



Thanks & Regards

Vikram Jeet