Reliance Netconnect — Poor Quality of Product/Service

Address:

Chennai, Tamil Nadu

Hi,

This is more of a warning that a complaint. Warning to people who are thinking about buying a reliance netconnect dongle. judging by the quality of product and service, I would say warning to people who are planning to buy any reliance product.

Why this is not a complaint is, I know for a matter of fact that this is not going to change anything. Anyways, I bought this reliance netconnect dongle (ZTE), before 3 months. It worked alright for a week and one fine day it wouldn't get detected when I plug it in to my laptop. So I tried plugging into different USB ports, plugged in to another laptop. Not Working! :)

The device is not getting powered at all. I called the guy who sold me this. He is a very nice fellow and came to my place a the next weekend (coz I have work on weekdays). He took the dongle and came with a new one the next weekend. Now that's two weeks without internet connection.
I am like, ok, that's how these devices are. some just break down at times and I was just unlucky.
The device works for another 2 weeks and again stops working. Only this time, its powering on but my laptop is saying 'USB device is not recognized'. Again I tried different ports and different laptop. Not Working! :)

These people are happy to be in you house in 1 hour if you are buying their product, but if its broken you gotta take time off and find the service centre and go there and get it fixed on their terms. And yes, when I say find the service centre, thats another interesting story. I called the customer care to report the problem and get some help, the representative rightly diagnosed that the problem is with the hardware and has to be taken to service centre. I called the service centre number i got from customer care. Guess what? It's not reliance service centre, its a videocon service centre :) I called customer care again and confirmed the number and got couple of other numbers. Only this time none of the numbers I got from them is working. When I say not working, some are giving me beep sound, some are permanently engaged (I mean day and night 24/7). Then finally, I got to know from the guy who sold me this crap product that the service centre is actually moved to a different location. Customer care isn't even aware of this!

I have had enough with this service. I decided to cancel the service. The procedure is they will take my request to cancel the service and it will take 7 days for them to process it and my connection will remain active for another 7 days and I will be billed for all this time! I mean, when they can activate you service in 2 hrs time, why cant they deactivate the service in 2 hrs!? If this is not fraud, then what is it? Now I have to pay money for some thing that I cant even use.

So my friends, please do not buy reliance netconnect. It's a matter of principle. Please do not encourage products that cheat people. I think if we support products like this by buying it, it makes us also accomplice to fraud.