[Resolved]  Reliance Netconnect — Reliance Netconnect :retention Executive Miss.Arti cheating with me.

Address:Mumbai City, Maharashtra

id:[protected]
name: naredre pisat

i given request (submit migrate prepaid form on webworld) for Prepaid (date: 1st july 2013).
5th july one call from this no.[protected]name of Person is Aarti ) she told me dont go prepaid and convince me to migrate low renter plan. she told me
dont go with prepaid. migrate my plan in low rental (rentel plan 300 Rs) and give me some amount of weaver in my June Bill.and assure me weaver deduct your june bil. im agree with.

but now im check my current bill there is no weaver provide me and my plan also not change. my plane in some 500 rental plan.
so its big cheating with me. because i already fill/submit documents in webworld for prepaid

today i call Aarti she told me i call you her side. log time no call her side. so i tryed so many call [protected]name of Person is Aarti ) this no
but she not picked up
after i call customer care. so i request customer care please transfer my call any senior executive. customer care told me Senior person not talk with me. and request me again i submit document

i call so many time but senior person can't talk with me .

I HAVE ALL telecommunication recording talk with Arti . and i have all proof
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Aug 13, 2020
Complaint marked as Resolved 
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Reliance Netconnect — cheating the customer

HI
I AM SAJEEV KUMAR ,AND I TOOK A CONNECTION FROM YOUR NET .FROM YOUR MAVELIKARA OUTLET IN KERALA ON LAST MONTH .ACTUALLY I APLIED FOR THE PLAN O[censored]NLIMITED .THEY HAD GIVEN ME THE 400 PLAN .SO THE FIRST BILL COMES THE AMND WAS VERY HIGH .IHAD INFORMED THEM THE MISTAKE MADE BY THEM.BUT THERE IS NO BENIFIT AGAIN THE BILL ON THIS MONT IS MORE THAN RS 1400/-.......
IS THIS IS THE RIGHT WAY OF SERVING COSTUMER.? I HAD A LOT OF FRIENDS USING TATA,BSNL,ASIANET ECT.. THEY HAD NOT THEESE TYPE OF CHEETING .
THE MISTAKE IS MADE BY YOUR OWN OUTLET SO WHY I WANT SUFFER THE HIGH AMNT OF BILL.
WHAT EVER IT MAY BE YOU SHOULD INFORM ME ABOUT THE DEALINGS .
AVAITING FOR YOUR SPEEDY AND POSITIVE REPLY THROUGH MAIL.
The plan is NOT unlimited. Unlimited plan means max you can download in the night is 10 GB ONLY. Anymore than 10 GB and your Bill WILL skyrocket. Same for the daytime, check your day-time limit...
Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare
Dear Customer,

We tried calling you on the given number but we were unable to reach you, as per the confirmation received from the respective team, we wish to inform you that a waiver of Rs 224.72/- have been posted into your account.


Regards,

RCOM Care

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