[Resolved]  Reliance Netconnect — Billing Dispute

Address:

South Delhi, Delhi

I had a corporate connection([protected]) which i had subsribed to last year. It's a 3GB corporate plan which entitles to me a discount of 250/- every month. The billing plan is 850/- of which after the discount i pay 600/- every month. I have had no complaints with Reliance connection and have been a contended user till last month.

Around 8th July i had called up customer care and upon my request they had changed my plan to 1GB Day - 10GB Night plan. The tariff is the same as 3GB i.e 850/-. And i had specifically asked the customer care agent whether my discount would continue with the new tariff and he had replied in the affirmitive.

So i ended up using 3GB data plan from 1st July to 9th July and 1GBDay10GBNight plan from 10th July till 31st July. The total bill should have come as 850/- as i have stayed withing the downloadable limits as specified in my data plan. And with the corporate discount, i should end up paying 600/-. However, the discount is not mentioned in the present bill and the amount is showing as 877/-.

I had called up customer care and spoken to 3 customer care agents who were not able to help me and all they could say that they would raise a complaint. A complaint had already been raised and i was promised a callback from competent authority within 3 days. However it didn't happen. And the customer care agents were unable to transfer my call to any available supervisor inspite of being on the phone for atleast an hour of which the majority was holding the line to get to speak to someone.

I have also emailed RcomNodal officer, Rcom Appellate authority , corporate care, netconnect guys but with no success. I would get a standard reply to my mails saying that the issue has been registered with a case id and would get a reply within 3 days. After waiting almost a month, i have finally gone ahead and disconnected my connection in frustration.

I have had a harrowing time with Reliance Netconnection and wouldn't like anyone else to undergo the same as it's downright frustrating and insulting also.