Reliance Network — deduction of money in Improper way

Respected Sir,
Being Cheated by the Relaince network (Smart netwok) I beg to have your kind concern. I am feeling helpless so seeking your attention please. I am a customer of Reliance Smart Network (Mobile No.- [protected]. Just before 1 months 15 days ago in the morning I received a Sms from smart network confirming that you have downloaded a hello tune and they deducted 30 Rs. For that. I was shocked because I havent done any thing for the hello tune. I instantly call there in customer service notifying them I didn’t want this the hello tune. I havent done anything then what is this happening? They told me to wait for 7 days and assure me that the complain will be resolved ( complain no[protected]. After few days on the previous month 16 th they informed me that the problem has been resolved. The hello tune has been has been deactivated. I asked for the previously deducted money. But they refused, believe me sir I am not at all interested for such service. My logic was very simple while I havent done any thing to have this service, then why should I pay? Although they refused and assured me after that no money will be deducted for this service. But the most pathetic thing is that they didn’t deactivated that service which they registered for their own interest. Every day they are still deducting the 1 rs/ day for that hello tune service. Sir I am a student, our economical condition is not good at all. Every day I am calling in customer care dept. they are only giving 48 hrs. – 72 hrs. time not doing any thing! I already informed this issue to the west bengal nodal officer, till I didn’t receive any response from him. This hello tune service is totally computer operated, not in hand of customer.They can activate it from their end so I hope You can very well understand what they are doing with me is just for the business interest.
Sir I am a common public of this Indian Constitution. I have no influence power so I have been being decieved in such away. Please help Me to have proper Justice. Sir, please help me out, I am too upset. This customer care people behaveing roughly when ever they are hearing this issue, not helping me at all. I hope this time I will get proper justice.

Thanking you,
Faithfully your’s
Soumen Majumdar
My address-
Soumen majumdar
Thana road, andal post- andal
Dist- burdwan, west bengal
Pin- 713321
Mobile no- [protected]