Reliance Prepaid Mobile — Callertune activation by Reliance without permission | |
I am using a Reliance prepaid mobile [protected] from past 5 years. I changed the plan to Lifetime prepaid about 3 years ago. On 26/5/09, Reliance activated a callertune pack on my phone which obviously i didn't applied for. Money was deducted from my account balance as downloading charges and now Re.1 is being deducted everyday. As per new TRAI rules and regulations, mobile companies cannot activate a value added service without the consent of the customer. But still, reliance has activated callertune service on their own and are duducting money from my balance continuously. I tried customer care facility of reliance but they say that we can't do anything for this. I request Consumer Forum to look into this matter as it is not the case with me, it happens with many people. Regards Mudit Agrawal Was this information helpful? | |
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<[protected]@relianceada.com>, <[protected]@relianceada.com>
<Rcomappellateauthority.[protected]@relianceada.com> (depends on state)
<Rcomnodalofficer.[protected]@relianceada.com>
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[protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@relianceada.com, corporatecentre.[protected]@relianceada.com