[Resolved]  Reliance Prepaid Mobile Service — Wrong charges against Value added services

Respected Sir / Ma'm ,

Greeting.

It is more than 22 days past of my complaint, but no action have taken from the RCom except a Complaint No.(Service Request No.[protected].

Whenever i asked them about this they said it is under process..

Below I am giving you the details of my mail with their reply[protected][protected]>

My Complaint Mail :

-----Original Message-----
From: sandip nandi ([protected]@yahoo.co.in)
Date: Monday, November 02, 2009 03:59 PM
To: [protected]@relianceada.com([protected]@relianceada.com)
Subject: Wrong charge against VAS pack
Hi,

Myself Sandip Nandi. I own a number of Reliance Smart Connection.
The Number is : [protected].

Over a Period of month I’m trying to solve a problem. The details are given below :

On 25/09/2009 : I recharged my a/c with Rs.56.

On 26/09/2009 : I sent an SMS for SP20(250 SMSs, valid for 30 Days). for which Rs.23 was deducted from my a/c but the service was not activated from your end then. So I lodged a complain soon.

On 28/09/2009 : I got the feedback that I have insufficient balance so it was not activated then though the charges for the facility was deducted from my a/c & I had till Rs25+ to spare in my a/c (the service charge is Rs 23).

On 29/09/2009 : Again Rs 20 deducted from my a/c.
On 30/09/2009 : Again Rs 5 deducted from my a/c.
On 2ndor 3rd Oct’09 : Again Rs 5 deducted from my a/c.

For all those above mentioned deductions I lodged several complains(more than 10 times, some Complain Nos:[protected],[protected],[protected] etc.) & and I talked many times to Customer Care Executives & some Senior Executives ( Surya Kanta Mukherji, Avijit Das, Suaman Dutta ) on this issue, I was told then every information I have provided is correct and will be resolved after 5th October, 2009. But the situation remain unchanged. On 30th Oct, I had a talk with your Complaint Dept. Personnel- Rajesh Kumar Rajat (as I was told)in details & lodged again a complain[protected].

But every time I got the same Reply that the amounts are charged correctly against the VAS Pack which I cost Rs.53 (23+20+5+5) in total but the actually should be Rs23.

So Rs 30 has been deducted from my a/c forcibly.

More over, for which facility all the things happened- “The SMS Pack” was not credited to my account. except the fact that I got 30 SMSs (instead of 250) for 1or 2 day(s) (instead of 30 days) and I used 2 of them.

So please solve the issue from your end between10th November’09.
Else I have to register a complain with ‘Consumer Forum’ or TRAI for the same.


Thanks & Regards,
Sandip Nandi



Their Reply[protected][protected]>



"Dear Customer,

We regret the inconvenience caused to you.

In response to your mail regarding your mobile number [protected] issue, please note that your complaint is logged as Service Request[protected]. We are working on it and will respond to you in next 2 days.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

We look forward to an opportunity to assist you again.

Yours sincerely,

Mohammad Shariq
GSM Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




"[protected]@relianceada.com" <[protected]@relianceada.com>
11/02/2009 08:44 PM
To "GSM.[protected]@relianceada.com" <GSM.[protected]@relianceada.com>
cc
Subject RE:'ADAG=[protected]' Wrong charge against VAS pack