[Resolved]  Reliance Smart Gsm Service — Complaint regarding auto deduction of charges for caller tune activation in mobile no. [protected]

smart (Reliance GSM services) — wrongly cut the charges

Respected Madam/Sir,
I, Adv. aneesh rai doing practise in M.P. High Court. i am using smart sim card (Reliance G.S.M.) . earlier i was recharged my mobile from the Rs. 88/- voucher then my call charges was smart to smart 0.38 paise , Smart to other mobile 0.58 paisa , S.T.D charges 1.08 rupees this charges will be reduce for January 2010. but earlier i was recieved the sms from the that if you recharge the your STD charges will reduce 0.50 paisa i was recharged from Rs. 48/-. but today when i was called in smart then they cut the charges Rs. 0.50paisa when i asked why you cut the 0.50smart to smart the customer care executive said that now you recharged from Rs. 48 voucher so your calls rate will 0.50paisa . i am unable to understand how can possible they have ended my earlier faciliete those charges i have already paid.

Smart(Reliance GSM services) — wrongly deduct the charges

Respected Madam/Sir,
I Adv. Aneesh Rai doing practise in M.P. High Cort Principle seat at Jabalpur. i was use Smart (Reliance GSM ) services . I have never subscribe the caller tune on my mobile but company has himself given this facilite in my mobile and when i called to the customer care executive and talked to him then he said to me that in your mobile phone facilite was not in use but on the date on 08/10/2009 they have cut the charges Rs. 30/- i was again called to the customer care executive then he said this facilite was use in you phone for the long time and cut the charges in your balance Rs. 10/- for ten day how can possible they cut the charges Rs. 10/- because the company possible is that they cut 10/-for down load and 30/- lum sum amount at time but in my case they are saying that they are cut charges 10/-for ten days it means they saying wrong thay i subscribe this caller tune. so please take proper action him. for this i shall ever oblige you.
thanking you

mob no.[protected] balance reduced dt.14.11.2009, 49/-

Dear Sir,

Re : Complaint regarding auto deduction of charges for caller tune and Pujar ghan pack activation in mobile no. [protected]
Though the call talk tune service has been not been subscribed, a service charge of Rs. 20/- has been deducted from my prepaid deposit, though it was never subscribed. I would request you to please pay back the entire deducted amount and deactivte the caller tune and any caller should not be activated without my consent.

With regards,
Chiranjib Mukherjee
Mobile : [protected]

Complaint regarding auto deduction of charges for caller tune activation in mobile no. [protected]
Though the call talk tune service has been not been subscribed, a service charge of Rs. 20/- has been deducted from my prepaid deposit, though it was never subscribed. I would request you to please pay back the entire deducted amount and deactivte the caller tune and any caller should not be activated without my consent.

With regards,
Kamal Karmakar
Mobile : [protected]

RELIANCE SMART GSM SERVICE
Complaint regarding auto deduction
Respected sir,
I am a consumer of SMART RELIANCE MOBILE for the last ten years. But sorry to say I am not satisfied with the service being provided . Whenever I try to talk to the CUSTOMER CARE to short out any problem I get the negative response.At present Rs. 30 is being deducted from my account for availing NO SERVICE. May I call it a MONOPOLY of the SERVICE PROVIDER. I have lodged a complaint regarding the same with TRAI and I am very much hopeful that I will get the positive solution.
Thanks.
PRASHANT KUMAR
[protected]

Reliance — call charge cut falsely..

my last call duration is 58 sec and according to my current active plane(Rs195 Reliance to Reliance Free) its charge is 1call (60sec).but reliance says that your last call duration is 0.61 sec and cut my balance with 2call(120 sec).now service provider cant help me......