[Resolved] Reliance Telecom — Deducting Money Automatically by Activating services(VAS TechZone GSM etc...) without informing me | |||
Hi, Since last more than one month I am facing harassment from Reliance Communication. My Name is Rambabu (Mobile No : [protected], Pune). I am using reliance pre paid connection. They are deducting the amount from my balance whenever they want. And when I call customer care, and asked why you have deducted the money they never responded to this question. And saying we have refunded the money which was deducted. They are refunding my money when I call them. If I forgot to ask within 2 -3 days, my money will be gone. The way they are responding to my question of why you are deducting my balance and activating new schemes without informing me, that clearly indicates that they are doing it intentionally. If consumer forgot to call them and if they don’t ask for the refund, they will get revenue from it. This is new business model has been adopted by the RCom. This has happened with me more than 15 times in month. Sometime they are deducting money 3 times in a day. They should at least spare a person who is consciously calling them and asking for refund. I am going to NMP to another service provider. I will urge all the people to not to use RCom service ever in their entire life. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Reliance GSM — Harassment continues without fail
Hi, I am a reliance gsm customer with a prepaid number([protected]). Since April 15th I have been regularly complaining about the cricket match score being sent continuously on my number by the number:54321123.After wasting lot of my precious time and energy with the customer care, I had also complained to the consumer forum three times.
But still the problem and the harassment continued.
I am disturbed a lot by this. I had therefore demande a compensation.
I still demand a compensation against this harassment. My mobile is full of messages and there is no space for any new message.
Even after so many complaints and calls there is nobody to take care of this matter.
I need an apology letter AND compensation against the mental harassment and against wasting so much of my time for this matter.
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCom Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCom Care
dear sir,
you have deducted Rs 7 from my GSM prepaid mobile no. [protected] without giving any information about it. i tried to call your customer care but i am not able to get in touch with them. tell me about for what purpose you deducted balance from my account for VAS TechZone for GSM?
i earnestly request you to refund my deducted balance as early as possible or should i prefer another better service provider.
sincerly,
Jastin Jaimis
email - [protected]@gmail.com
you have deducted Rs 7 from my GSM prepaid mobile no. [protected] without giving any information about it. i tried to call your customer care but i am not able to get in touch with them. tell me about for what purpose you deducted balance from my account for VAS TechZone for GSM?
i earnestly request you to refund my deducted balance as early as possible or should i prefer another better service provider.
sincerly,
Jastin Jaimis
email - [protected]@gmail.com
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Reliance pre-paid GSM Connection — Deduction of amount from prepaid without subscribing for V.A.S.
My mobile no:[protected].(Varanasi number)I would like to draw your kind attention in this month an amount of Rs.16/- on 13th Feb'11, Rs.30/- on 20th Feb'11 and Rs 16/- on 21st Feb'11 has been deducted from my prepaid balance and when i contact your toll free no.198 and *333 your customer srevice executive simply imform that it is correctly deducted giving reason that i have subscirbed for services,whereas i have never subscribed for any such services. Total amount of Rs.62/= is deducted.
Another My mobile no:[protected] (Delhi NCR number)
If you scroll through your records of last 6 months, you will find that similarly Rs.60 (approx) has been deducted citing the reason that tou have requested for the same which is a false allegation.
Therefore i request you to kindly look into the mater and refund my amount. If i don't receive the same i am going to go to consumer forum. I also propose to camplain about the same to the higher executives of reliance couumnication.and if need be do a much higher level. This is not a threatening, it is only information to you. The issue is not about the amount of money but the reliability of reliance communiaction
and in turn of Mr. Anil Ambani.
Rgds,
Sunil