Reliance Telecom — without any call amount will be deducted

Address:

Guntur, Andhra Pradesh

hello sir,
I am vikram jain from guntur having reliance number [protected], on 29th last call i had balance of rs 188.59 rs but on 30th morning 1st call of talk for 5 mins my balance shown 107.09 rs that is 81.50rs will be deducted for local relainance to reliane 5 mins call so call d customer care and ask about 81.50rs dey tell me that 2.5rs will be deducted for call nd 39 rs will be deducted for sms pack but dey dont telll me d balance of rs 40rs wer will be gone.., daily dey will tell me only dat 39rs will be deduted for sms pack but i dont knwo hot it will be ., acording to reliance maths calculation 188.59-39-2.5=107.09...,,
but i think in d whole world d calculation will be 188.59-2.5-39=147.09
can u only tell me which calculation is write...,
nd also i cant get correct responce from reliance customer care executive., i cant understand what todo..,
as can i take any action on company, because d reliance company owner anil ambani is a big indirect pocket picker of indian public, if any thief will picka pocket of 100rs den our indian law police will punich d thief den y nobody can take action on anil ambany ....,