[Resolved]  Reliance Trends, Vijayawada — Price tags-misleading the customer

Address:

Krishna, Andhra Pradesh

Today, I went to Reliance trends and purchased 6 items based on the price tags attached to each item. When I went to the cashier for payment, the billing was done and amount was paid. When the final bill print out was handed over, I noticed that one item was billed @ Rs 299/- against the tag price of Rs 199/-. when it was duly pointed out, the cashier responded that he could do nothing and I was asked to exchange the item. They refused to refund the amount. As I was prepared to buy that particular item only at the price of Rs 199/-, I demanded for refund of amount. The cashier did not bother to inform me while making out the bill that the item costs Rs 299/- and not Rs 199/-( The price tag was a mistake of the staff). Had it been pointed out at that time I would have probably dropped the item.

Even when I made a complaint, they refused to acknowledge. They even did not display the email id or the address with phone numbers for escalating the matter.

The name of the Reliance has a brand image and I believe they have a policy of addressing the grievances of the customers. Such a big name like reliance is poorly lacking in that front and it is shocking experience for a guy like me who has lot of faith in Indian corporate world.
Invoice Number :: C1047 # 0097 17/07/2010 S04444 R002



Srikanth Gudivada
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