[Resolved]  Reliancedigital Retail Ltd — Non receipt of cash back from the company claim form ref no Claim Form No 3016790

Address:

Ghaziabad, Uttar Pradesh

My wife (Shipra Shukla) has bought a mobile on 29/8/2010 from Reliance Digital Store at Shipra Mall, Ghaziabad, under 10% cash back offer vide invoice ref No C7095 #0041 dated[protected].

Cash back Claim Form No 3016790 (received from the Reliance Digital store) was sent to Reward Point, Mumbai (the agency suggested by Reliance Digital store, while purchasing the mobile set) through DTDC courier ref Z20519459 on 7/9/2010 after that I neither received the cash back amount nor any update on its status. It was assured to us that the cash back will come to us through courier within one from the date of documents sent to Reward Points

Till today we have not received the cheque for the Cash Back offer as promised by Reliance Digital store, while selling the mobile to us.

We did file a complaint on 11/10/2010 with Ms. Anupriya, Reliance Digital, Shipra Mall, Ghaziabad from where the Mobile set was purchased, but she told us to chase this up directly with Mumbai and refused to provide any contact numbers.

On conacting Reward Point on 11/10/2010 on phone no [protected], it was told to me that the claim has been rejected by the company as they received the form only on 16th Sep.

Therefore we are just informing you to file a complaint against Reliancedigital under the suitable section of Indian laws asking them to

1. send the claim to us without any further delay alongwith formal apology letter
2. not to cheat anyone with such type of schemes.

If need be I am able to provide the copies of the all the documents e.g. invoice, claim form DTDC courier receipt, Vouchers etc., that may be required from our side.

Thanks
Sumit Shukla