Dear Sir,
I have been using citibank card since last few years. We are paying on an average about rs 5000 - 6000/- every month as bill amount. last month we had to pay 3000 rs. We had delivered the cheque in the drop box near our office as usual. Some how cheque is misplaced and hasn't reached citibank.
They have levied interest charges, late payment charges, service tax, overdue charges in total about 2300/- rs. They have charged interest charges even on current months amount even though i have not even received the bill yet. We were told on the phone that in case of late payment interest is also charged on the amount of current month.
In spite of my sincere request to reverse this charges we were bluntly told NO. I have discontinued my card from today itself.
I am totally aggrieved with number of conversations i had with several persons on citibank customer care number. It was just a mistake and mere amount of 3000 rs on which they have levied so much amount of panelties and we were forced to discontinue with the card. This month itself we had bought a dell laptop using citibank credit card. We really like the card but not after such a bad experience.
Can you provide any kind of help or suggestions for the same?

Kind regards
Chintan Shah