| Address: | Bangalore, Karnataka |
Yesterday on 30th November 2010, I took delivery of my RE Electra (Black). I had waited for more than FOUR months (128 days to be exact) for my bullet to come into my hands. I had booked the bullet at RE Brand Store at Jayanagar 9th block, Bangalore. The bullet was very smooth. I took it for a ride that day evening. One my way it started showing problems. The bike started to turn off at the middle of the road, in between my ride. It was like some problem with the fuel line. This happened all the way till I reached my destination. Then, when I parked my bullet on road side, I noticed that the brake light is glowing, even though no brake was applied. I checked the rear brake by pressing it. It was not retracting completely, which resulted in the brake light problem. When I pressed the rear brake pedal harder, it bent and shifted to one side. I was no longer able to apply the rear brakes. I was surprised to find out that an RE bullet is so much delicate.
Next day morning, ie, today (1st December 2010), I took my bullet back to the showroom. Regarding the fuel line problem, the guys there checked the vehicle and told me that the fuel pipe is bent and he corrected it. Said that it was a mistake done by the assembling team. I was again surprised to see that these guys deliver me the bullet without checking. And regarding the brake pedal, one guy there, Mr. Amith, told me that such a thing wont happen to the brake pedal unless you meet with an accident. He was not in a mood to believe me. I am a customer who bought a bike from him and he was not acting friendly to me. He just wanted to put the blame on me. He told me to take the vehicle to the nearby service center. One guy there corrected the pedal by just pushing with his hands. I told him that if you can bend it with your hand, then it will surely bend if I go for a sudden brake. Later, they checked and said that there is some problem with the brake pedal and they will correct it. Now I am waiting for the vehicle again desperately. I had to take leave from Office just for RE peoples mistake.
I didn't expect this from Royal Enfield. Withing 3 hours of delivery of the vehicle, it started to show problems. Also I am totally disappointed with RE peoples attitude towards their Customer. These guys get their salary paid because there are Customers like me. Please take necessary action to give a new bike or return my money back. Was this information helpful? | 
as i was not aware about the same they have used against me and proved that my intentions are wrong as i have already signed the job card.
in short if you face the problem with your bike, be very specific about making a note on both the side of job card saying you still face the problem after earlier repair, and if the problem will discontinue after 200 to 300km you will give satisfaction note seperatly.
collect all the zerox copy of Job card (both side) after you put the above note, ensure job card is properly filled and no space is blank, if it is than put a big cross so no amendment can be made afterwards by dealer.
You have send all communication to dealer or Royal enfiled via Register Post with AD to company and file complain at Consumer Dispute Redressal Forum through lawyer of your region. with in 2yr of purchase of bike
Nishith Parikh
[protected]
Ahmedabad Gujarat